Why can I not remove spyware with my anti spyware software?

Question

I keep getting a message in my toolbar that says my computer has detected spyware, it tells me to click here to remove it, I cant. My desktop background has been locked. All i can do is change the color. I need help. should i return my software or take my computer in to get de bugged

Answer 1

This is something you can do online, but you will need a more interactive forum. Try..
http://www.bleepingcomputer.com/forums/
or
http://www.geekstogo.com/forum/index.php?showtopic=144564&pid=880916&st=0&#entry880916

Answer 2

Important Tips

Watch Out #1 -- Do not buy or download any anti-spyware software without checking this list first at Rogue/Suspect Anti-Spyware Products & Web Sites hosted by Spyware Warrior. At best, you pay for software that is useless; at worst, these programs may install spyware instead of removing it!
Watch Out #2 -- Use EULAlyzer to check an "end user license agreement" (EULA) before you install software to check for amazing provisions like it's ok to spy on you or that you will accept an endless stream of ads.
Patches & Updates -- Anti-spyware software is only as effective as its most recent update because it is inherently reactive treating "known" threats. So when you install anti-spyware software, immediately go to the vendor's web site and update the program and definitions and then turn on the auto update feature (if it has one).
Viruses, Trojan Horses & More -- Many anti-spyware products are not designed to work on viruses, Trojans and other malware; see our Anti-Virus, Anti-Trojan and Zero-Day Protection pages for more information.

Recommended Freeware Anti-Spyware Software

If you prefer freeware, you should use two of these three products to catch more badware.

Ad-aware, Lavasoft, one freeware product; they also have two retail versions

CNet review, Bruce Stewart, February 13, 2006
PC Magazine review, Neil Rubenking, September 28, 2005
PC Hell review, Mark Hasting, August 21, 2005
Microsoft Defender, freeware

Windows Defender (beta 2) review [beta 1 name was MS Antispyware], Neil Rubenking, PC Magazine, February 14, 2006
First Look: Microsoft AntiSpyware (beta 1), Tom Spring, PC World, January 14, 2005
Microsoft AntiSpyware Beta 1 review, Neil Rubenking, PC Magazine, January 10, 2005
Spybot Search & Destroy, PepiMK Software, freeware;

Review: Spybot Search & Destroy, Mark Long, TopTechNews, September 8, 2006
PC Magazine review, June 21, 2005
CNet review, Bruce Stewart, June 16, 2005
Tools to Block Installation of Spyware

Once you scan your computer with anti-spyware and know that it is clean (if not, try another product or skip to "What is that" below), you can move on to blocking new spyware installations.

Technical Note: Your anti-spyware software may include some protection features. If you want to use IE-SPYAD, Spybot Search & Destroy, SpywareGuide Blocklist, SpywareBlaster, a hosts file or any combination of those, see IE-SPYAD: Restricted Sites List for Internet Explorer, by Eric Howes, on how the protection offered in each, affect the others. Specifically as it relates to 'Restricted Sites', 'Immunization' and hosts files.

SpywareBlaster, Javacool, freeware

CNet review, January 2006
SpywareBlaster 3.1 review, Tim Tibbetts, Major Geeks, April 11, 2004
Spyware Block List File

Three versions -- Minimal free, expert free, and RegBlock $20; Spyware-Guide.com hosted by Xblock Systems
Using a Browser Hosts File

Ad Blocking Resources -- IE-SPYAD & AGNIS, Eric Howes
Blocking Unwanted Parasites with a Hosts File, MVPS.org
What is that?

Tools to identify and/or remove tough stuff or if your anti-spyware software shows you a list of the "processes" running on your computer and you would like to know what they are:

CWShredder (use to fight CWS -- coolwebsearch)
CNet review, June 2006
HijackThis
How To Analyze HijackThis Logs, Tony Bradley, netsecurity.about.com, June 6, 2005
CNet review, April 2005
Kill Really Stubborn Spyware With This Tool, Andrew Brandt, PC World, November 24, 2004
Process Explorer
ProcessLibrary.com and their Quick Access InfoBar
Security Task Manager
Startup Applications List
Startup Tips
X-RayPc

Answer 3

I think your soft ware is not effective .If antivirus and spyware remover software does not work, you can try to restore the computer to an older working configuration. Detailed instructions are posted at http://fixit.in/systemrestore.html

Answer 4

These links below are for other spyware removers. Try them! If they do the trick then delete the existing one you have