I have recently moved house and it took 7 weeks for BT to re-connect me to Broadband. I must have spent over 20 hours on the phone being passed form pillar to post. No one could help. A five page letter to their customer services department sent at the beginning of December hasn't even been acknowledged let alone answered. Has anyone got any ideas how to resolve?
2007-01-12 09:01:01 · 4 answers · asked by Staks 1 in Computers & Internet ➔ Internet
Switch mate and you will get a much better and cheaper service the site below very useful and will help you find a better iSP in your area.
http://www.broadbandchecker.co.uk/
2007-01-12 09:20:32 · answer #1 · answered by Lion Head 3 · 1⤊ 0⤋
No. Seems about the same sort of service I had. I've switched broadband providers.
2007-01-12 09:09:29 · answer #2 · answered by Rachael H 5 · 1⤊ 0⤋
would OFCOM be any use?
BT is pretty awful for Customer Service
Hope you get a good resolution soon
2007-01-12 09:12:14 · answer #3 · answered by Pete 3 · 0⤊ 0⤋
.What i would do is tell them your going to cancel your contract with them, if that doesn't work change your broadband provider
2007-01-12 23:50:36 · answer #4 · answered by Future Sailor 2 · 0⤊ 0⤋