Anybody else with slow broadband? I have installed some network monitoring software.. and the connection to outside line is up and down all the time. When doing a ping www.yahoo.com -t in command prompt, it times out every so often for a few seconds. Doing my head in. Any advice??
2007-01-12 07:50:30 · 4 answers · asked by jrajohn 1 in Computers & Internet ➔ Computer Networking
Gotta love the clueless answers.
Ok, you're paying for up to 8Mbit. It's RADSL, which means it's rate adaptive.
Depending on the length of your phone line, and the quality of signal that your line allows (due to attenuation, interference, and a stack of other factors) you will get anything up to 8Mbit.
I'm 3KM away from my telephone exchange, or thereabouts, and i get 3.5Mbit.
You say you're getting 480-800kb. Do you mean (kb) kilobits, like you've said, or do you mean kilobytes (KB)? The case of the B matters. one B is 8b.
if it's 800KB you're getting, 800 kiloBYTES, that's a very decent speed, and you're approaching the maximum an 8mbit line will do. 1mbit = 128KB/sec, before protocol overheads.
if it's 800kb, 800 kiloBITS you're getting, that's pretty low, but perfectly within spec, for a bad/long/noisy phone line. that's roughly 0.8mbit, and while it's a tenth of what the package you're on is capable of, it's likely to be the max your line is capable of.
NOW, you mention that pings time out, and you lose the connection often. This isn't good at all. It indicates that there is definitely a problem.
If you've just had your BB turned on, that might explain it. RADSL has a 10-day training period, in which a piece of hardware at your telephone exchange monitors signal/noise levels on your line, and adjusts the speed of your BB automagically, to try and give you the fastest speed your line will support, while still being stable. This piece of hardware is called RAMBO, if you wanna google it and find out more. Anyway, like i was saying, it'll adjust the speed your line's running at, to give you the best speed your line's capable of. If it gets errors, or disconnects, it'll reconnect you at a slower speed. If it goes a certain amount of time without problems, it'll reconnect you at a slightly higher speed, until it's found the maximum speed your line will do without problems.
Like i said, this is for the first 10 days of you having BB, but after that, the speed's liable to change, because line conditions are liable to change due to weather, electrical interference, etc.
The rate adaption hardware at the exchange doing its thing would explain frequent loss of connection. What also might explain it is:
Dodgy microfilters - test them with other ones if you can.
electrical interference - Stuff outside your house is outside your control, but there might be, for example, and old lighting circuit that is creating a lot of EMI that could be knocking out your connection.
Generally speaking, everything from you up to and including the hardware in the exchange will be identical no matter what ISP you go with. Changing ISP shouldn't make a difference, unless you can go with an LLU isp, or the isp notices and fixes some problem with your line.
Call tech support. Make them aware of the problem. If it keeps happening, keep hassling them. You're paying for a speed of up to 8mbit, so you can't complain about not achieving that speed, but you sure as hell can complain about an unreliable connection.
Be warned though, if it turns out that your line is physically incapable of maintaining a BB connection, they may disconnect your service, and flag your line as such, so that no other isp will attempt to provide you with the service.
If your line is that bad, you might want to look into cable internet, if it's available.
2007-01-12 23:01:33 · answer #1 · answered by weegie geek 2 · 0⤊ 0⤋
you sure gotta big problem. loose connection. bang it around and try that several times. if that doesn't work take it back or enjoy the satisfaction of stomping that sucker flat.
2007-01-12 07:55:01 · answer #2 · answered by Anonymous · 0⤊ 0⤋
are you using DSL? what rates are you actually paying for? not many ISP's (at least here in the US) offer full-rate DMT so you won't be getting 8Mbps downstream.
2007-01-12 07:57:22 · answer #3 · answered by lv_consultant 7 · 0⤊ 1⤋
Your ISP is rubbish. Who are you with? Not Talk talk or orange, poor you if you are.
2007-01-12 07:53:35 · answer #4 · answered by Anonymous · 0⤊ 0⤋