I am not even talking business ethics, but plain and simple values - if "I don't like your product and it fails to satisfy my requirements for which it was purchased, I want my money back"
Such a simple language, but companies don't like to understand it - today itself, I wanted a refund of $14.40 on a domain transfer from a website company and was given such a rude customer service, A month back, I purchased a camcorder from one of the largest Electronics showrooms in the country which turned out defective and they haven't paid me till date.
Imagine reversing the scenario: if you stop paying your credit card bills for 3 months, would these (ahem) companies be gracious enough to let you off without fricassee your testicles??
2007-01-12 04:56:10 · 11 answers · asked by quilm 3 in Social Science ➔ Other - Social Science
I feel your irritation. I ordered something from Christina Cosmetics (after watching a stupid home shopping program on T.V. while drinking a glass of wine, but I digress.)
My mistake No. 2 was paying with a check. ($61.97). The check cleared on SEPTEMBER 28, 2006. I literally just received my refund Wednesday, JANUARY 10, 2007. I cannot count the number of e-mails I sent and phone calls I made. I honestly began to doubt whether I would ever see that money again.
What is the answer? I think the companies only care about making money - they could care less about their customers.
Good luck.
2007-01-12 05:17:42 · answer #1 · answered by Alice laughing 2 · 0⤊ 0⤋
Sometimes it pays to read up on the selling regulations and become half-way to being an expert on them. For example, in the UK, online sales are covered by the Distance Selling Regulations, where you get about a week to send back goods for a full refund including shipping costs, without needing to give any reason. They exist because distance buyers on the net and on the phone don't get the same chance to examine goods before purchase as regular buyers in a store. There may be something similar in the US. It helps if you know the regulations better than the company employees. There are all sorts of other rights in the UK, such as goods have to be 'fit for purpose' and 'accurately described', etc, under the Sale of Goods regulations, etc. Government websites publish all these.
2007-01-12 05:04:22 · answer #2 · answered by ricochet 5 · 1⤊ 0⤋
You have the same recourse as the credit card company. Sue them for your money. File a complaint with the better business bureau. Get a permit to picket in front of the store.
I wouldn't refund your money because of a bad decision you made. Do better homework before you purchase.
Truly defective product should be replaced or refunded. If their policy is replacement and no refund, you can't do anything about it.
2007-01-12 05:05:16 · answer #3 · answered by Carp 5 · 0⤊ 1⤋
The main reason for this kind of behaviour is pure and simple. The companies know that if they make it difficult to get a refund then people won't bother trying or they'll give up. They're b*st**ds. The best way to get back at these companies is not to give up. Stand up for your consumer rights. Threatening legal action often gets a quick response.
2007-01-12 05:04:16 · answer #4 · answered by lloydwooduni 1 · 1⤊ 0⤋
In the UK, you have to prove that the product was not fit for purpose. With a lot of things, your perception of its qualities is purely subjective, so what's not fit for purpose for you might be perfectly fine for your neighbour. You can't simply get a refund because you don't like what you've bought even though you've, like, worn it 50 times.
Customers sadly seem to think that they can demand refunds and recompense just whenever the hell they like. Please note, the customer is NOT always right.
2007-01-12 05:05:27 · answer #5 · answered by Anonymous · 0⤊ 0⤋
If you stop paying your credit cards, the companies will really just keep calling you for about 5 years.
2007-01-12 05:16:31 · answer #6 · answered by BigPappa 5 · 0⤊ 0⤋
Because companies are run by greedy people that want to hold onto your money no matter how bad their product or service is.
2007-01-12 05:00:27 · answer #7 · answered by Anonymous · 1⤊ 1⤋
Isn't it obvious? Once your money is in their pockets why would they give it back to you?
Gracious? It's about making money, not friends. Once your cash is theirs you can go hang for all they care.
2007-01-12 05:11:20 · answer #8 · answered by sandwich 3 · 1⤊ 0⤋
Because noone wants to give back money they already have taken fair and square
2007-01-12 05:30:08 · answer #9 · answered by knowledge_of_the_flame 3 · 0⤊ 0⤋
they should refund you within 28 days of getting it, regardless on whether it is faulty, unless you have opened/damaged it
2007-01-12 05:01:16 · answer #10 · answered by thedoctorwho_42 2 · 0⤊ 1⤋