Why is it such a PAIN to get REFUND from companies after they sell you their junk product/service?

Question

I am not even talking business ethics, but plain and simple values - if "I don't like your product and it fails to satisfy my requirements for which it was purchased, I want my money back"

Such a simple language, but companies don't like to understand it - today itself, I wanted a refund of $14.40 on a domain transfer from a website company and was given such a rude customer service, A month back, I purchased a camcorder from one of the largest Electronics showrooms in the country which turned out defective and they haven't paid me till date.

Imagine reversing the scenario: if you stop paying your credit card bills for 3 months, would these (ahem) companies be gracious enough to let you off without harm?? No, they would sue your a*s*s.

Answer 1

Because, unfortunately, in this day and age, once a company has your money customer service flies right out the window! Recently purchased some software, and the sales manager was prompt in returning phone calls and if he didn't hear from me he called at least once a month (it was a pretty major purchase and one that researched for about a year before the purchase). But guess what, even little questions take at least a week to have answered now! Their return policy was pretty straight forward, and considering the complexity of and the intended use of their software, it would be nigh impossible to have fully tested the software to determine satisfaction within the parameters of their acceptable return period.

Answer 2

at times it pays to study up on the marketing guidelines and develop into 0.5-thanks to being an expert on them. operating example, interior the united kingdom, on-line sales are lined by technique of the gap promoting guidelines, the position you get about per week to deliver again products for a complete refund consisting of shipping expenses, without desiring to grant any reason. They exist because distance consumers on the web and on the phone do not get the same probability to analyze products earlier purchase as usual consumers in a save. there should be something similar interior the U. S.. It facilitates in case you recognize the guidelines extra ideal than the corporate workers. There are all sorts of alternative rights interior the united kingdom, which includes products could be 'in high-quality condition for objective' and 'appropriately defined', etc, less than the Sale of goods guidelines, etc. authorities web pages post a majority of those.

Answer 3

you need to keep reciepts, and take it back where you bought it from