It is difficult to evaluate your problem with this information. Try the two programs listed below and do the steps. Hopefully this will remove the infection.
Download and Update Ewido (now called the AVG Antispyware). Do not run:
http://www.ewido.net/en/download/
Download AdAware SE and update. Do the setup. Do not run:
http://www.filehippo.com/download_ad-aware/
AdAware SE Setup:
1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."
2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."
3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."
4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).
TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.
1. Click Start, and then click Control Panel.
2. Click Appearance and Themes, and then click Folder Options.
3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.
IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.
EMPTY INTERNET EXPLORER BROWSER CACHE:
1. On the Internet Explorer Tools menu, click Internet Options.
2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.
RESTART IN SAFE MODE:
To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."
Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.
START THE SCAN WITH YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.
When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.
NEW RESTORE POINT.
The RESTORE POINTS may be infected with the Malware and cannot be used.
HERE'S HOW:
1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance, click System, and then click on the System Restore tab.
3. Select the Turn Off System Restore check box, click Apply, then restart your computer.
4. Return to the System Restore Tab and turn System Restore back on.
TO SET A NEW RESTORE POINT:
1. Click the Start button.
2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.
3. Choose Create a restore point, and then click Next.
4. In the Restore point description box, type a name for your restore point, and then click Next.
5. Click OK.
NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.
2007-01-11 08:32:28
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answer #1
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answered by Anonymous
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On desktop at boot up or when you start a certain program. This data is needed in order for any decent assistance to be rendered. If that is all the information that you have, it is spyware.
First do you have a Backup of your OS System Files. If you do, good. If you do not, you could lose all the data or files on the Hard Drive.
Let us assume that you do not have a Backup Set. It could be an alrm that another user of that PC put on there, it could be a funny joke to someone that uses that PC other than you. If there is more than one person that uses that PC, you will have to aske them what they want backed up and what they are ready to lose.
That is the hard reality. Now the soft approach, you maybe can download or use an AntiVirus,AntiSpyware,AntiMalware or some such program to safley remove it. It really wouldnt hurt to rfun a Full Virus Scan of everything on that PC. Then run a Spyware Removal Utility/Program, then re-boot and see if it is fixed.
Lets assume the worst. You have lost all the data and settings and want them back, jiffy pop style.
http://www.langa.com/backups/backups.htm
Read and print most all of those articles.
http://www.langa.com/backups/backups(1).htm
Mr. Langa explains alot there.
Hope that helps.
2007-01-11 16:43:14
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answer #2
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answered by Yawn Gnome 7
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Sounds like you have gotten infected with some spyware application. There are a number of free scanners out there that you can try out, but if they don't do the trick, its time to invest in a commercial-grade spyware scanner.
I have used XoftspySE with good luck on all of my home computers. It does a great job of removing junk and keeping your computer clean and fast. You can download a free scan here:
http://www.bestspywarereport.com/xoftspy
Good luck!
2007-01-12 09:57:09
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answer #3
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answered by Anonymous
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More information is needed as to when and where it occurs - on the internet, off the internet, exactly what does it say, etc.
2007-01-11 16:16:17
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answer #4
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answered by Anonymous
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