I have Norton (I know, some of you hate Norton..but it's what I paid for and have right now) and I did a scan. It said I have two Trojans- csdtu.exe and dmzwk.exe The Norton web site doesn't give me any help in getting rid of these, and when the program tries to repair, it can't. Is that because the exe files are in the System folder? I'm not a tekkie- so does anyone know of simple way to get rid of these? I can follow directions, but not if it's going to tell me some computer lingo that is technical.
2007-01-11 02:14:32 · 9 answers · asked by JJ S 2 in Computers & Internet ➔ Security
I forgot to say, i already called Norton, but they want to charge me 40.00 to help me get rid of them.
2007-01-11 02:15:11 · update #1
GA! I said I'm not a Tekkie- I didn't say I'm an idiot! I tried deleting them and I don't have access to do so.
2007-01-11 04:16:05 · update #2
Try some of these free virus removal tools http://www.basicspywaretips.com/freevirusremovaltool.html
2007-01-11 02:25:58 · answer #1 · answered by Mark 4 · 0⤊ 1⤋
Well, you've already been told you were ripped off by Norton, so no more on that subject, except that trojans are not really viruses, they are spyware and Norton can usually see them but not eliminate them. You need spyware removal like Ad-Aware and SpyBot. They each get rid of different types of spy and malware, and are free from download.com.
http://www.download.com/
The first time you use SpyBot, be sure to immunize your computer against over 14,000 known pieces of spyware. Then then you run Ad-Aware the first time, run a full system scan. It will scan all files on your computer and if something is hidden, Ad-Aware will find it. Delete anything each of them finds.
2007-01-11 11:17:40 · answer #2 · answered by Anonymous · 0⤊ 1⤋
Try and boot into Safe Mode (Restart computer and at Microsoft Windows 2000/XP splash screen press F8). Try and run anti-virus application or go to path of virus/Trojan and delete.
Norton is not a bad AV software, but if it is not up-to-date, it won't work right. If this doesn't work, try and go to F-Secure's website and locate a removal tool for this Trojan.
2007-01-11 10:29:02 · answer #3 · answered by bluntedandnervous 2 · 0⤊ 1⤋
lol for real.. just look through norton and locate the file and find it and delete it pretty simple but some people say they cant find it and sumtimes thats because they didnt notice that the files of certain folders are hidden so undhide it if u cant locate it... you dont need to dl anything but if u cant locate it in the end there are SOME things u can dl but be careful from where u get it from lol... hope that helps
2007-01-11 10:23:24 · answer #4 · answered by Tha Minger 1 · 0⤊ 1⤋
Click the link below and do a free online scan - this program is very good at removing Trojan's
2007-01-11 12:16:01 · answer #5 · answered by Sly_Old_Mole 7 · 0⤊ 1⤋
Sounds like you have some spyware. I would try some free scanners first, but if they don't work, its time to get a commerical-grade spyware scanner installed.
I have had great luck with XoftspySE on my computers. Its easy to use, works really well, and is updated regularly. You can download and try a free scan here:
http://www.bestspywarereport.com/xoftspy
Good luck!
2007-01-11 12:18:47 · answer #6 · answered by Anonymous · 0⤊ 1⤋
go on google and search for each of those trojans, there should be either a free utility for removing those, or step by step instructions for removing them manually.
you got ripped off by norton.
2007-01-11 10:18:20 · answer #7 · answered by superfunkmasta 4 · 1⤊ 1⤋
If you know where the files are located then delete it yourself.
2007-01-11 10:19:05 · answer #8 · answered by fox 5 · 0⤊ 1⤋
get full scan and fix, from microsoft,
http://safety.live.com
(its free)
2007-01-11 10:23:20 · answer #9 · answered by Anonymous · 0⤊ 1⤋