Why in the world do some sales people ask me when I return an item if I want to exchange or look around for a new item (instead of returning it) after they just helped me for 30 mins in trying to locate a new item for me to exchange but the store didnt have what I wanted??? I just love looking into the eyes of those folks and go "Um... you just helped me with 20 outfits and you know for a fact there is nothing in here for me to exchange ".
I worked in retail while in college and I would never ask that question after helping someone like that. Ugh. Why?!
Ugh, what a pain in the @$$
2007-01-10 04:26:20 · 3 answers · asked by Gemma H 2 in Business & Finance ➔ Careers & Employment
They are overly stressed out and underpaid. Its a repeat and I understand your fustration.
2007-01-10 09:24:44 · answer #1 · answered by auburnc 3 · 0⤊ 0⤋
More often than not, it's probably a habit that they automatically ask that as soon as they begin a return. I know it happens to me all the time - if I'm doing something at work that triggers me to ask something to a patient - even though I just asked it or it was answered before I asked it.
2007-01-10 04:39:57 · answer #2 · answered by zippythejessi 7 · 0⤊ 0⤋
They are probably told that they have to ask that of everyone who is returning something, and they are on "autopilot" - just going through the motions of what they've been trained to do without thinking about whether or not it's really *necessary* in the given situation.
2007-01-10 04:35:03 · answer #3 · answered by Poopy 6 · 0⤊ 0⤋