ive seen this question on a couple of applications..i so hate this question..what am i supposed to say
2007-01-09 11:04:29 · 8 answers · asked by brandon 2 in Business & Finance ➔ Careers & Employment
A great customer service representative understands who are the principal customers of the workforce development system. Is able to identify their needs and expectations and what constitutes positive customer satisfaction. Places appropriate emphasis on “excellence” and “speed of response” in work performance.
2007-01-09 18:39:29 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Ha ha, I kinda went over this in the shift leader class I had to go to, and great customer service is basically providing more service than expected. You can expect to be treated with some respect, but imagine if say, you're eating at a fast food joint and the manager comes up to you just to ask how you're doing and if you're enjoying your meal!
2007-01-09 12:14:49 · answer #2 · answered by onlyoneinall 2 · 0⤊ 0⤋
Great customer service in today's society is hard to find. I think it consists of patience, well mannered, eager to help, ambitious, and good listening skills. And remember this rule of thumb: the customer is always right.
2016-05-23 01:04:32 · answer #3 · answered by Anonymous · 0⤊ 0⤋
CUSTOMER SERVICE SHOULD ALWAYS PRACTICE, THAT THE CUSTOMER IS ALWAYS RIGHT.
TODAY, CUSTOMER SERVICE DOESN'T MEAN ANYTHING TO THE STORE. THE SERVICE WORKERS CAN BE RUDE, THE MANAGER WILL TAKE THEIR SIDE, EVEN IF THEY BEEN PROVEN WRONG. WE GO TO CUSTOMER SERVICE TO RETURN OR WHAT EVER REASON, THE PERSON CAN'T SPEAK ENGLISH AND IT NOT MY PLACE TO LEARN OTHER LANGUAGE.THIS GOES FOR THE WORKERS IN THE STORES. ASK FOR SOMETHING AND GET ENOUGH THAT THEY DON'T SPEAK ENGLISH. CUSTOMER SERVICE NEED TO TRAIN TO BE FRIENDLY, POLITE AND ABLE TO SPEAK WHATEVER LANGUAGE AND ESPECIALLY ENGLISH. IF I GO TO ANOTHER COUNTRY, THEY ARE NOT GOING TO SPEAK MY LANGUAGE UNLESS THEY JUST KNOW HOW TO SPEAK IT.
2007-01-09 11:24:47 · answer #4 · answered by bettys 4 · 0⤊ 0⤋
that one's easy... doing whatever it takes to help the customer and make them feel satisfied....
other answer...
to do whatever is within the rules and regualtions of the company to assist the customer...(in other words, not doing too much and giving away too much of the company's money)
2007-01-09 11:10:12 · answer #5 · answered by guudkarma 4 · 0⤊ 0⤋
Understanding customer need... fulfilling it with a smile!
2007-01-09 11:18:46 · answer #6 · answered by raj 2 · 0⤊ 0⤋
KEEPING THE CUSTOMER HAPPY NO LONG WAITS AND TAKING CARE OF THEM WHILE THEY HAVE TO WAIT. CUSTOMER IS ALWAYS RIGHT, MOST OF THE TIME, YOU WANT THEM TO COME BACK TO THE BUSINESS.
2007-01-09 11:10:37 · answer #7 · answered by Anonymous · 0⤊ 0⤋
doing what ever it takes, and then some.
2007-01-09 11:08:50 · answer #8 · answered by Jen 5 · 0⤊ 0⤋