we live in clewiston florida 33440.we are disabled,2 days we have been trying to shop at walmart and have not been able to because their carts are broke down ,8 out of 15 .i talked to our walmart manager and he is blaming us for not returning them to the inside.they have people working to do this or they need to keep people that don"t need them and are taking joy rides all day off of them .i feel we are being discriminated against because we are disabled .he also informed me that walmart does not need to provide this service .is he correct?
2007-01-09 03:21:31 · 9 answers · asked by joan d 1 in Politics & Government ➔ Law & Ethics
You need to contact the headquarters for Wal-Mart. Most local managers and employees are clueless when it comes to customer service for people with disabilities. Also they are clueless when it comes to the Americans with Disabilities Act.
Often times when the headquarters are notified they can take care of the situation and help train the managers on how to deal with disability access. If they provide carts, they need to be functioning.
2007-01-09 03:58:00 · answer #1 · answered by Erica, AKA Stretch 6 · 0⤊ 0⤋
This is happening in Dallas also. Last year I attempted to shop at two different Walmart Stores. There were no handi ride carts available. This week I have made several attempts to shop at the Walmart by my home. One handi-ride cart with a sign stating not working. I ask an employee if there were any available, he responded that I need to go to the customer service desk. I have several health issues. I needed some things and was not able to get everything because of the pain. I lean on a basket and slowly walk in pain. When I got to the check-out counter only one register open and the line was about 6 people deep. Forced to go through self check-out. I also stop using their pharmacy because of the continuous rudeness of the staff in the pharmacy. Now I use Walmart. They are always short on meat. The cashier are slow and customers service is horrible.
2013-11-12 19:30:43 · answer #2 · answered by Alice 1 · 0⤊ 0⤋
For large companies, they are required by law to provide reasonable accommodations for people with disabilities. I would say service carts are reasonable accommodations for a company like Walmart. I would go to the manager and inform his that under the Americans with Disabilities Act of 1992, he must provide service carts for you and if he doesn't you take him to court. That should get him to help you out. If he doesn't, by all means take him to court because he is breaking the law.
2007-01-09 11:33:26 · answer #3 · answered by Take it from Toby 7 · 2⤊ 0⤋
i'd complain to someone higher up at corporate or wherever until this gets resolved. that manager doesn't need to act like an ahole. that's ridiculous that you can't shop because of that. it just seems like poor customer service to not even try to bend overbackwards to help you out. that manager is a real jerk. call paul harvey.
as for not returning them inside -- they should have the greeter help people out with that. a disabled person can't ride that thing to their car, unload and be expected to ride it back to the store and then WALK back to their car.
complain and do all you can to fix this -- you may not be the only one who has had problems with this store and it's jerk manager
2007-01-09 11:31:54 · answer #4 · answered by curious_One 5 · 2⤊ 0⤋
the best recourse you have is to write your local newspaper and let them know how you have been treated by walmart. large companies dont like this kind of publicity and they will change their policy right away. when i have been disatisfide with a company i have always written a letter to the main office so the higher ups can see what is going on and i have always gotten a good response to my letters. and on top of that they always send me a gift card to use at their store for at least 30 dollars. most of the time more but i think that depends on how big the company is.
2007-01-09 11:29:34 · answer #5 · answered by Anonymous · 1⤊ 0⤋
I would definitely file a complaint at Bentonville, AR. I know several smaller Walmarts that manage to keep their carts working.
2007-01-09 11:25:35 · answer #6 · answered by Anonymous · 1⤊ 0⤋
DON'T SHOP AT WAL-MART.
Of course they're discriminating against you. They also discriminate against the disabled in hiring. Maybe you could be a greeter, but you would never be a manager.
Screw Them!
2007-01-09 11:41:02 · answer #7 · answered by pinwheelbandit 5 · 1⤊ 0⤋
Get in touch with the regional manager of the area.
2007-01-09 11:28:44 · answer #8 · answered by **PuRe** 4 · 0⤊ 1⤋
he's wrong. call a lawyer and tell him or her you are being discriminated agents. i don't shop at wal mart any more. they support illegals.
2007-01-09 11:41:59 · answer #9 · answered by monreda 4 · 0⤊ 0⤋