What is the best way to get the manager at my bank to reverse some overdraft charges on my checking account?

Question

I have been a customer for about 4 and a half years. There was a miscalculation on my part that resulted in 10 overdraft transactions with my debit card. The fees are $34.00 each, for charges that I made ranging from $4.50 to $8.00 per transaction. So, for going about $60.00 over my balance, I'm being chaged $340.00 in fees! The bank is National City Bank.

Answer 1

Appeal directly to the branch manager about the logic of it - for one innocent error, you are being charged $340.00. Chances are that if you bring it to his attention, he will waive some of those fees, maybe half. But, realize that the bank knows that this is what happens and is OK with making their money this way. The manager will simply try to placate you to keep your business.

Answer 2

Depends on the bank most banks this is how they make their money. Other than on peoples savings! My bank also just charged me 3 overdraft fees of 33$ and if they aren't willing to help I will be switching banks. But mine was alittle different because on mine they put in the big amount first so that the small ones would overdraft to and charge me again. First Union years ago lost their business doing this to their customers.

I had a 20$ charge and a 2$ and 3$ charge and if they had put the 2$ and 3$ charge in it would have cleared and only overdrafted on the 20$. But they made sure to put the 20$ in first thus charging me three times in overdraft fees. All for 25$ paying out 99$ in fees. Gotta love that!

To me when they do this its sneaky and unhonest because all the charges posted on the same night its not like they hit the account at different times. They charge me a 5.95 maintance fee their and I will just take my business to another free checking bank if they are going to be dishonest.

Wish me luck that they will see what they did and correct it and I can stay with them because this is the first time they have done it and normally they do see to it that the small charges go in first.

And I am posting this to you so maybe you can check your account and see if they did you this way and if so maybe you could just see if they are willing to correct it where the small stuff goes through first . That is if they posted the same day. BTW if you don't mind me asking what bank are you with since I get the feeling I will most likely be switching soon.

Answer 3

If you talk to the branch manager make sure you sound sincere and not whiney. Be professional in your approach and they might help you out. Tell him that you've never made a mistake like this before and will most likely not do it again, if he'd be willing to help you out. Of course we all are assuming that the above statement is true. =o)

You do realize this over-draft is your fault. So there is one against you and its a big one, in the banks eyes.

Good luck.