resolve a conflict using the strategy of neutral time and place, speak in I terms and stick with subject?

Question

resolve a conflict using the strategy of neutral time and place, speak in I terms and stick with subject

Answer 1

here are some resources:
try "reflective listening"
try "systematic training for effective parenting"
try "marshall rosenberg nonviolent communication"

what i terms means is speak of your feelings and needs rather than accusing the other...

you would say "i felt sad when i didn't get a call from you on my birthday"
rather than "you are an insensitive person, you didn't call me on your birthday"

so stick with the subject means you are not allowed to say
"well your mother did that to me last week:
etc.

it is a deep, complex skill you need to research.
the subject is communications