2007-01-08 06:29:50 · 6 answers · asked by Viper 1 in Business & Finance ➔ Careers & Employment
It depends on what business you are in. To answer this, I'd need to have an idea of what contact staff is having with the customer.
2007-01-08 06:38:13 · answer #1 · answered by justbeingher 7 · 0⤊ 0⤋
For me, just a simple acknowledgment goes a long way. Something like "...how are you today?" If they go the extra mile and ask me if I found everything I was looking for, that pretty much cements my decision to be a repeat customer - even if I DIDN'T find everything I was looking for.
Even regardless of the products at the store, if the clerks are friendly and professional, if they seem like they enjoy working there and the store is neat and clean, that, to me, is an excellent customer experience. Having those things in place, the only thing that would drive me away as a customer is repeatedly finding it difficult to get a parking space at the store. It doesn't have to be a close parking space, just somewhere near the store or in the lot would do the trick.
2007-01-08 15:04:15 · answer #2 · answered by loveblue 5 · 0⤊ 0⤋
Customer service - Employees realize that the customer is the one who ultimately is paying their wages.
Quality - A well made product, or a service that goes beyond expectations.
Price - A fair value.
2007-01-08 14:40:58 · answer #3 · answered by PALADIN 4 · 0⤊ 0⤋
I want to talk to a REAL person, not a voice generated machine or computer generated "live talk" I want to receive what I purcased online, the item that was shown & described. In person I don't want to wait in line while the sales person is on the phone chatting instead of doing her job checking me out. In grocery/retail store, I don't want to wait in LONG lines, while the clerks are walking around or in a group chatting (ROSS is famous for this).
Basically want prompt courteous service.
2007-01-08 14:33:49 · answer #4 · answered by kat4use 3 · 0⤊ 0⤋
The customer getting exactly what they wanted in a pleasant, clean environment in a respectful and friendly manner.
2007-01-08 14:39:59 · answer #5 · answered by Teddy Bear 5 · 0⤊ 0⤋
well, first a friendly smile as soon as they come in the store.try and be helpful,but dont force yourself on them. be ready to answer any questions they might have. try to explain things in detail.and when its over thank the customer for coming in and ask them to return
2007-01-08 14:37:04 · answer #6 · answered by Anonymous · 0⤊ 0⤋