2007-01-08 04:07:43 · 28 answers · asked by spider 4 in Entertainment & Music ➔ Polls & Surveys
Customer might have had a big fight with her/his spouse and is calling you guys just to vent out the anger as many people do it.
You might have empathised (not sympathy!) and asked her politly not to use any offensive word or told her that she is not in good mood now and what your company and you personally would like to do to make her/him better!
Customer care industry need lot of patience and if some one call you a ***** over the phone, they are just not calling you, instead calling the company..who cares for the company if some one calls it a *****... this need to be ur attitude there....
Next time, when you find a customer like this, tell her/him that you understand that he/she is frustuated and ask them to trust you that you will solve their issues if a chance is given as a friend... the more 'soap' you apply, the higher the chance of getting a customer to your company...
If you are soo tempted to scold, put the telephone on mute and speak wat ever u want.......
Learning from a experiance is the best way to go higher in your life...................................................... All the best buddy.
2007-01-08 04:31:04 · answer #1 · answered by mmbaskr 3 · 1⤊ 0⤋
You know the customer is always right-lol. I work at a truck stop overnight and i encounter all kinds of crazy people-i have been cursed out so many times-. I wish that i could say that or worse to many of my customers-I bet it felt good though didn't it. Maybe some day when i don't need my job so bad i will-lol.
2007-01-08 12:18:17 · answer #2 · answered by gee-geeofmo 3 · 0⤊ 0⤋
Etiquette and manners, youre there to uphold the image of the business you work for and represent. No matter what they do (to a point) you always maintain manners (by nearly ALL business'). So, yes, like others said, in a sense, the customer is "always right" meaning they may be wrong, but you don't treat them as such. There are more mature ways of handling a situation and it is your responsibility (as the employee) to do so. Otherwise you get fired or in trouble.
2007-01-08 12:16:54 · answer #3 · answered by throughthebackyards 5 · 0⤊ 0⤋
You are supposed to maintain your adult composure no matter what the customer says to you. In most establishments, if you have a real problem handling a customer, call the manager and let them deal with it. If the manager gives you grief about that, I would be looking for a different job.
2007-01-08 12:13:14 · answer #4 · answered by Karen 4 · 2⤊ 0⤋
Down side of working in the customer service industry, you have to take the public's crap with a smile! Even though the customer was crude and tactless, you went to their level with your response. Although I would have given you a warning if I were your boss, was there possibly any other reason for you to be let go? (History of cursing, lateness, etc...)?
2007-01-08 12:14:56 · answer #5 · answered by The_Cookie_Goddess 3 · 1⤊ 0⤋
For next time: I'm not going to stand here and listen to this--get out of here before I call the cops!
FU gets you fired, the other way your boss half apologizes to you for how the customer acted.
2007-01-08 12:16:09 · answer #6 · answered by wayfaroutthere 7 · 0⤊ 0⤋
LMAO!! you know what?? Congratulations! I would never dear to do something like that (as much as i want to sometimes). But sadly, the costumer is always right so in those kind of cases, we have to smile and call the manager. I hope you find another job soon.. Good luck!
2007-01-08 12:23:44 · answer #7 · answered by florrr2003 3 · 0⤊ 0⤋
Cuz the customer is always supposed to be right
2007-01-08 12:15:10 · answer #8 · answered by bad_bob_69 7 · 0⤊ 0⤋
The customer is always right.
2007-01-08 12:09:20 · answer #9 · answered by Fish <>< 7 · 0⤊ 0⤋
Because the customer is always right, and your supposed to be polite to them.
2007-01-08 12:11:45 · answer #10 · answered by ? 2 · 0⤊ 0⤋