What is call center?

Answer 1

That is a good question, & I worked at one up until last month....

A call center is the term used to describe the location a company utilizes to handle most or all of their customer service needs.

It is usually a fairly large building w rows & rows of cubicles where associates are stationed in front of computers equiped & waiting to assist clients/customers w a variety of issues depending on the type of business they are representing.

For example, if someone is locked out of their on line acct w the company they would call to get the password reset, or check their acct balance, or amount due on an invoice, or schedule a repair visit.....you get the idea.

Many companies now locate their call centers in other countries to keep costs down. I found the environment to be fairly fast paced, but at the same time a little relaxed since you don't serve clients face to face .

Answer 2

A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call center agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

Answer 3

Call Center is an Unit of BPO. Working for the abroad peoples through phone connection to communicate them all at one place to develop business.

Answer 4

A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. At Go4Customer/UK, provide the call centre services.

Answer 5

a telemarketing center, an office dedicated to answering phone calls

Answer 6

A call center is for unemployment claims in Tennessee. It's where people call to file their unemployment claim instead of going into an office in person.

Answer 7

I found some good info here.

Answer 8

who helps their customers & solve there problems