My husband and I bought a 1999 Ford Windstar in May of 2006, six days later it was in the shop because the check engine light came on. The dealership ( JD Byrider) "fixed" the problem. The check engine light came on again shorlty after. They have replaced the o2 sensor, the intake manifold, flushed the cooling system, checked the Serp belt, checked the anti freeze, checked the fuel pump, replaced the upper intake gasket, isolator bushings, valve cover, pcv hose,pressure regulator hose.
I still have the problem. We just had Ford do a diagnostic test on it, after I called Ford myself. It went back to JD Byrider and they still didn't fix it. I got my van back at 2pm yesterday and at 4pm the damn check engine light was on again!!
I called the service mgr, and he said to bring it in tomorrow. I then talked to the general mgr, and he was a prick!! Told me there is nothing more they can do. This van is under a extended warranty.
Does anyone have any ideas of what I can do?
2007-01-06 08:58:53 · 5 answers · asked by jakesmom 3 in Cars & Transportation ➔ Maintenance & Repairs
File a complaint with your State Attorney General. They deal with fraud and complaints like yours. It's free to file a complaint and they contact the company. Just the fact that the company is under scrutiny often gets them to snap out of their condescending non-service and actually fix your car. Don't bother with the BBB, they are worthless.
If you want to help warn other consumers of this lousy situation, file a report on www.ripoffreport. com it will then come up as a searchable item if anyone is doing a search on that dealer they will see your complaint. You don't have to post your name.
2007-01-06 09:57:05 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Keep your cool! Take it back to them a check engine light is not a big deal. Ford dealer should be your best place if it is a difficult fix. If JD Byrider cannot fix it they should pay Ford to fix it. Good Luck!
2007-01-14 05:10:23 · answer #2 · answered by delbeglenda 2 · 0⤊ 0⤋
If you bought the warranty from them, keep taking it back until they fix it.
In the meantime, get a lawyer. For some reason, phone calls from lawyers tend to get results.
One thing you might want to do is find out what the code is that is getting the check engine light. I guess is that your EGR tube leading back to your intake is clogged.
Hope this helps.
2007-01-06 09:04:32 · answer #3 · answered by Lemar J 6 · 1⤊ 0⤋
Do a Google search and put in Ill lemon laws. You will the see a host of lemon law enforcers, look for a company called Your Lemon Law. It should come up near the top.
Good Fortune in your resolution.
2007-01-13 12:41:51 · answer #4 · answered by Keith 2 · 0⤊ 0⤋
they will tell you know but contact better business bureau
2007-01-12 04:42:22 · answer #5 · answered by duc602 7 · 0⤊ 0⤋