Difficulty setting up router with HGC (Hutchison Global Crossing) in Hong Kong?

Question

ok i am using the level one WBR 4306TX router, i know that HGC is using the PPPoe type connection everything is correct, pass and setting i have even tried it on my friend's NWTBB connection and it works, but when i try to set it up with my HGC connection it wont connect.

Btw there is NO DSL modem, which usually comes with most of the DSL type broad band connection. its only like a thin telephone wire going into my PC, directly from the wall.

if anyone has already successfully used a Router with the HGC 10m line then please guide me. thx in advance.

Answer 1

Unfortunately I don't live in Hong Kong, but I will try to assist you in anyway possible since you haven't received an answer yet.

The following page shows you a list of troubleshooting steps that may be able to assist you with your problem:
http://www.demon.net/helpdesk/producthelp/hardware/adsl/routertroubleshoot.html

Here are steps from personal experience you can try:
1. Connect to the internet directly via PPPoE, and make note of your IP address, gateway, and netmask retrieved from the ipconfig command. (start, run, ipconfig or start run, cmd, ipconfig)
2. Connect your router and tell it to authenticate via PPPoE.
3. Check and compare your router's WAN IP address, gateway, and netmask. If this information matches, or all of the information matches except the last two #s of your IP address, it is a problem with your LAN/router setup, not your ISP.
4. Otherwise, it's a problem with it's ability to use PPPoE with your ISP.

If it is a problem with your LAN setup, the following information should prove useful:
http://compnetworking.about.com/od/homenetworking/ht/routerconfigure.htm

Take Care,
Ken