My laptop is Inspiron E1505 and when i go to turn on the laptop the dell and windows xp logos have blue vertical lines on the logo only and then when the xp loading screen is done and it would normally go the the user sign in page, but rather the screen goes blank and stays that way, but the system is still running. I have called DELL repeatedly and still have they yet to help me fix the problem or even identify it ....PLEASE HELP!!!!!!!!!!!!
2007-01-04 13:48:05 · 12 answers · asked by rollshockey19 2 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
Thanks so much... I have reinstalled the video driver and tried the dell system restore..no luck. Rite now Dell is sending me the OS disks to reinstall it bc they never gave me them to begin with...so we will see how that goes...thanks for the help so much
2007-01-04 14:46:33 · update #1
Reload the operating system, if hthat doesn't work it's a hardware problem, send it back.
2007-01-04 13:49:34 · answer #1 · answered by Soundjata 5 · 0⤊ 0⤋
The blue vertical lines could be 2 things: corrupt files, or a bad display. The fact that your screen ends up going blank TENDS to point the finger at the display. It could also be a bad video driver.
Do you have the original disks? Dell systems usually have a rescue disk. Try doing a restore, or at least see if you can run diagnostics. If you have (or know someone with) a bootable Linux disk, you could try that- and watch the display.
If the display still won't play ball, contact Dell again. Tell them you think it's a bad display, and explain what you've done to prove it. They may have other options, but at least you'll be on the right track.
2007-01-04 13:57:41 · answer #2 · answered by Alan 6 · 0⤊ 0⤋
Sounds like you may have a problem with the video driver loading. Or it may be the resolution is set to high for your laptop screen. Boot into safe mode. If that boots, then check the driver and the screen res. Compared to specs of the hardware.
If not, may be corrupted OS. There are ways to fix but they are very involved. (high level of xp knowledge) You could restore your OS, but that will cause you to lose your data.
If that does not correct issue then you may have a video card failing. That would be a warranty issue
2007-01-04 14:03:54 · answer #3 · answered by phoenix_forge 1 · 0⤊ 0⤋
It sounds like the integrated video or the video card in your laptop is having problems. The graphics processing chip might be overheating and gone bad which causes the artifacts, the blue vertical lines, to show up.
If your laptop is still under warranty I recommend you call Dell and tell them to fix your graphics processor.
2007-01-04 13:59:31 · answer #4 · answered by Jack Z 2 · 0⤊ 0⤋
My friend that's a current model. Please go to an authorized Dell Service Provider and insist that they fix it. Tell them this is a customer sat issue. They usually help me. I have a Dell latitude D410 and Dell helps me a lot. If they don't resolve it you can escalate the problem directly to Dell corporate and they will respond ASAP. Dell is very strict on service and quality. Hoep I helped a little.
2007-01-04 13:56:27 · answer #5 · answered by George S 4 · 0⤊ 0⤋
Did you change the display's settings? It sounds like you're having a problem when the display goes into graphics mode.
Have you tried starting the laptop in safe mode? Maybe it would use more generic settings. If that works, you could change your display settings and reboot.
2007-01-04 13:50:47 · answer #6 · answered by ♫CuriousC☼ 3 · 0⤊ 0⤋
Check for a bad stick of memory. If you are lucky you have 2 and can run with just one to test it. It should be accessable through a door on the bottom.
2007-01-04 13:57:23 · answer #7 · answered by podunksunshine 5 · 0⤊ 0⤋
Start it up, and hold F8 to get into safe mode and try to see what the conflict/problem is. If you can't solve the problem, you may have to just reformat your drive and reinstall windows.
2007-01-04 13:50:22 · answer #8 · answered by Harsh Noise Wall 4 · 0⤊ 0⤋
something could be wrong with your operating system, not your labtop. If you have XP i would maybe trying to install it again. if i were you i would probably get someone professional to look at it before you do anything.
2007-01-04 13:51:20 · answer #9 · answered by damaster 2 · 0⤊ 0⤋
sounds like a failing video card
2007-01-04 13:49:51 · answer #10 · answered by Beatle-Juice 3 · 0⤊ 0⤋