what is good customer service?how to provide good customer service?

Answer 1

Elements that make up a Great Total Customer Experience = Company's physical image + Customer's interaction with staffs

To provide good customer service will start with:
1) Gives good personal hygiene & appearance
2) Possess positive attitude and good manners
3) Have good knowledge of the products & services rendered
4) Is dependable on oneself
5) Solves problems effectively and tactfully
6) Willing to provide the Extra Mile Service and exceed customer's expectations.
7) Identify customer's needs to offer personalised service
8) Tell youself that customer is ALWAYS RIGHT (even you know sometimes customer is in the wrong)
9) Includes 3 'P's as:
Products - A customer experience is delivered 1st & foremost by the product itself. As a consumer, most of the feelings we hold about vendors come the dissatisfaction or satisfaction with the product or service received.
Process - It is the 2nd most influential factor in shaping the beliefs about the organisation which involves the steps in which during a customer is buying, paying and getting assistance.
People - Give the competitive edge in service. The ultimate customer experience will be completed with great interactions with the customers.

Answer 2

I'm in customer service and sales (mortgage). Basically good customer service is listening to the customer needs and education customers on products and services that your company provides. Also, you must have a good attitude and pleasantly personality. Plus, you have to be patient and learn restraint because sometimes, in my business, I feel like jumping through the phones on customers but I still remain calm. Now its another story once I get off the phone and vent. The customers are all types of SOB's, MF, Stupid MF's, etc.

One thing a manager who trained me told us to how to handle a customers is to keep the emotions out of it. It they complain, let the vent and get the facts - who, what, where, how, and why.

Answer 3

Good customer service is normally just giving the customer what they want, and what they need.
The best way to provide good customer service is really just to ask questions as to what exactly they're looking for. Find out what they need and then help them find whatever it is that will best suit their needs...........and of course do it in a friendly professional manner. :)

Answer 4

The easiest way to remember when it comes to "good customer service" is simple, always remember the the cliche
CUSTOMER IS ALWAYS RIGHT. If you bear that in mind, you can never go wrong.

Answer 5

Basically, how you would like to be treated!

Within store policy and common sense lies the secret.