dvd drive quit working after removing virus?

Question

I have a hp pavilion with a Pioneer dvr-k16 ver 1.15 dvd/cd burner. It was working fine until this Saturday. At around 10pm I burned a cd and then the next morning I tried to burn a dvd and couldn’t get the computer to recognize the blank dvd. Then I tried a movie dvd and it would not recognize it either. The computer is running windows xp home 2002. I have tried updating the driver, uninstalling the drive and reinstalling, and loading new drivers from the net. Nothing has helped. About the same time this happened I had loaded a cd-emulator program, about 2 days before the problem, I also experienced a virus attack at that same time. Avast killed the virus and system is back to normal except for the dvd-drive. The device manager shows the drive and says it is working ok. When I manually open sonic dvd burning program it sees the drive and can tell if a blank disc is in it or not, but when I try and burn it says that there is not enough free space on it.

Any cd or dvd I put in the drive does not autoplay. But the drive spins.

I tried updating the firmware but it says it cannot find the target.

The driver file details listed are as follows: cdrom.sys, imapi.sys, redbook.sys and storprop.dll.

ran a utility program and it came up with the following for the dvd/cd drive:

unknown problem while loading the specified device driver

rundll32 process no longer exists, click update

Answer 1

This is where your problem lies. Your computer uses RUNDLL32 to run 32 bit DLL's (dynamic link libraries) as programmes on your system. However, when viruses, trojans, worms, spyware and addware infect your computer, the malicious ones can alter the scrypt in the dll32.exe files (hence the rundll32 not being recognised) and cause them to stop certain programmes from being executed (exe). eg. MSN, CD burners..etc These viruses can sometimes create new dll files too and since dll is mandatory in computer systems, most virus scans won't detect them because they are hiding behind a legitimate file. To tell if they have created a new dll file, check your "system32" that's where the original file should be located. If it is located anywhere else, it is likely to be a virus. You can also open the file in notepad to see if the dll is legit because viruses sometimes create files using dl1 or dii and in some fonts 1 and i display the same as lower case l. so open it in your notepad and change to a font where 1, i and l display individually! Then you'll see if it's an original file or not as there should only be one. If there is only one dll file on your computer. Open it in notepad and search for text padding. If the file is, for example 32. 5 or 36 kb, then the original file has been infected because as the names suggests, it's a 32 bit file so that's what it should be. Whatever you do though, DO NOT DELETE this file as your system uses them to access the control panel and any programme using them and if you were to delete it you will not be able to access your control panel and any programmes that are using them.
Unfortunatly, I can only diagnose the problem. In order to get something like that fixed you need someone who is VERY experienced with computers to be able to alter the scrypt and fix it. The same thing happened to me once and we had to call out the PC doctor to fix the problem. Other symptoms of this infection are high cpu usage. Sometimes they can use up to 80% of the cpu usage and make the computer very sluggish. The longer you leave it, the worse it will get!

I hope this helped you in the slightest at least.

Regards, James...

Answer 2

This is the link where I've downloaded Avira for free http://j.mp/1mO61rv I heard many different opinions about the best anti-virus available on the market. I've been using Avira and works very perfectly! The latest version has a lot of new functions and gives a full protection of the computer! You can find a free download of Avira Antivirus here http://j.mp/1mO61rv

Answer 3

acquire and set up Avast. additionally download Spybot S&D and seek for for the dilemma. you may additionally take a glance at repairing the homestead windows in spite of the incontrovertible fact that it is going to maximum useful help despite if it is not an outbreak. in any different case shape and reinstall OS. continuously create a restricted shopper account to get better shield from virus.

Answer 4

it could be that the burner itself has gone faulty, maybe the laser head has malfunctioned