Has anyone else suffered Paypal fraud?

Question

My husband received his bank statement yesterday, only to discover he's £570 lighter owing to a Paypal transaction he knows nothing about. Just what you need in January, eh?

He immediately filed a complaint with Paypal who have replied saying they can't take his complaint any further owing to lack of evidence. What evidence? He has none, except for his bank statement and a false transaction showing on his Paypal account.

Has anyone else experienced this theft? And can anyone offer any advice? This has nothing to do with spoof emails. Thank you.

Answer 1

Yea this happened to me, and it is a pain in the ***. First you need to call all the credit burues and your bank and put an Identity theft warning on all your stuff.
2nd you need to file a police report
3rd you need to send that police report to paypal with a letter explaining the situation.
That should be enough, if not than ask what else they need to get this off your record
Your bank should have some identity theft protection plan that will reverse the charges for you so you will get your $$$ back

Answer 2

I've used PayPal several times in the past when buying items on eBay Canada. Never had any problems with false transactions, but maybe I've been lucky.

I started using PayPal because it was costing too much in obtaining a postal or bank money order, and I had a bad experience where I sent the money order and never received the product I ordered. I figured that the PayPal service offers mediation and investigation so I would have more than just my word against the other person.

However, keep in mind that PayPal's hands are tied if the transaction looks legitimate. If your husband responded to any of those spam emails known as "phishing", where they claim to be from PayPal asking you to confirm your username and password and such, then someone else may have access to your account now and thus can make transactions on it.

I don't know how you were communicating with PayPal...If it was by emails, try to get a phone number so you can talk to the people there directly. Paypal does not want to be known that they do not address fraudulent transactions, or their entire eBay business will disappear.

Whether they still refuse to help or not, I would make sure you contact your bank and ask them NOT to honor any further transactions for that account until you can resolve the matter, and file a complaint with them about the existing transaction. They may see fit to wipe it out and follow up with PayPal themselves.

Answer 3

I have had two occasions where I bought something on eBay but the seller didn't deliver. Paypal where quite useful in getting the money back. Even from the seller who had given false details. Suprised they are being so stubborn about this. What does the paypal account say for the £570 transaction? Who recieved the money?

Answer 4

well.as a matter of fact am an ebay member but never had hear about something like that.what you can do is to know when and why the transaccion was made,because to use tha paypal account you have numbers and codes to give to make it payable.I suggest you to check your mail,ebay account,profile and latest use of the service because sounds to me like somebody new all those data and bought a nice christmas present with your husband money.those are the prove that paypal ask you before so check and you may have a surprise.anyway wish you a happy new year to you and your husband

Answer 5

To be fair, it may not be much to do with Paypal. It looks very like your hubby has been the victim of identity theft, one way or another, and the very first thing he should do is contact his Bank so they can change his details with them. Do it NOW, before anything else goes out.

Answer 6

try going to citizens advice or sumthing like tht a solicitor or sumit or even a small claims court

Answer 7

nah never happened to me, but i know ppl affected by paypal crap. nothing was resolved. sry, find help