i have ntl broadband which is all ok. I have another line which was put upstairs in my bedroom this was installed with ntl as well. when i put my pc upstairs with the modem i use downstairs it will not connect to the internet but i have checked the connection status in the control panel and it says it is connected i have also pinged my ip address and all packets are sent and received. i have called ntl but as usual i speak to someone that can hardly speak English. please help. do i need to re-install my broadband upstairs as i thought the cable was an extension and i would not have to do this.
thanx
p.s no offence about the English part but i have a strong Glasgow accent and people in the UK find it hard to understand it, and when you are paying for a premium rate call it can be frustrating
2007-01-02 03:11:32 · 2 answers · asked by BornDeception 1 in Computers & Internet ➔ Computer Networking
The key thing is that the mac address is registered with your ISP. However, sometimes you may need to reset the unit.
Best way is go to the command line and type in either ipconfig/renew, or do a ipconfig/release, then ipconfig/renew. That should get the units talking failing that, just check with the ISP that your MAC address on your Modem is registered with them. They should be able to detect your modem remotely.
2007-01-02 03:16:15 · answer #1 · answered by Mictlan_KISS 6 · 2⤊ 0⤋
is your phone line filtered upstairs,maybe something like that you've overlooked
2007-01-03 02:44:10 · answer #2 · answered by Anonymous · 0⤊ 0⤋