I have 2 customers from the same household that ordered goods payed 2 payments then stopped.I have now been told by the catalogue because they haven't responded to their letters that i will have to pay as they haven't payed enough for them to be taken off of my account.
2007-01-01 20:47:27 · 8 answers · asked by sue a 1 in Business & Finance ➔ Careers & Employment
The CATALOGUE has two customers that wont pay..NOT you!
You are just the agent acting as a collector of monies.
They cannot do it and need to send a rep from the office direct.
Give the Company all the details - even include their car make and model, and tell them that you have never signed any such clause and therefore you are not responsible.
2007-01-01 20:57:29 · answer #1 · answered by puffy 6 · 0⤊ 0⤋
This is absolutely NOT your responsibility. You work as an agent for the catalogue and debt recovery is their responsibility. They actually employ staff specifically for debt recovery, so just write to them stating that you cannot be held responsible for the debts of other customers, give them the details of the customers who owe money, and make sure you keep a copy of the letter - which you should date.
2007-01-02 05:10:02 · answer #2 · answered by Queen of the Night 4 · 0⤊ 0⤋
This is not your problem.
You are acting as agent for the firm, and the debt belongs to the person who ordered the goods, not you. Send the firm all the details and suggest they deal with it.
Meanwhile, be more careful who you give catalogues to. Alternatively, stop being their agent.
2007-01-02 04:59:28 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Were the goods ordered in your name or the customers name.
If yours afraid the debt is yours, otherwise contact the firm giving them all the relevant details, name address outstanding balance
items bought amount paid etc and tell them you are no longer acting as their agent and to pass the details on to the bad debters department
2007-01-02 08:42:49 · answer #4 · answered by Anonymous · 0⤊ 0⤋
I had this happen to me many years ago. I wrote to the company informing them that I was acting as their agent and the debt was not mine but that it belonged to the person who had ordered the goods. I provided them with the customers details and told them to sort it out with the customer, which they duly did.
Good luck, I know how worrying this can be
2007-01-02 04:53:54 · answer #5 · answered by sarch_uk 7 · 1⤊ 0⤋
If that is what the catalogue says then you dont have much choice.
You could maybe take them to the small claims court
2007-01-02 04:51:38 · answer #6 · answered by OriginalBubble 6 · 0⤊ 1⤋
drop the catalogue...they are responsable for recovering the money ,not you!
2007-01-02 04:51:15 · answer #7 · answered by big bird 3 · 0⤊ 0⤋
You are not responsible
2007-01-02 05:04:09 · answer #8 · answered by Anonymous · 0⤊ 0⤋