Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows Registry
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SUMMARYSUMMARY
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CASE 1CASE 1
SymptomsSymptoms
CauseCause
WorkaroundWorkaround
CASE 2 CASE 2
SymptomsSymptoms
CauseCause
WorkaroundWorkaround
MORE INFORMATIONMORE INFORMATION
SUMMARY
You may experience symptoms when you try to install Microsoft Windows XP Service Pack 2 Release Candidate 2 or certain critical updates.
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CASE 1
Symptoms
When you try to install Microsoft Windows XP SP2 Release Candidate 2, you may receive an error message that is similar to the following:
Application name has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message remains visible, and if you want to see the data that the error report contains, click the Click Here link at the bottom of the message box. You may see error signature information that is similar to one of the following:
Application name Application version Module name Module version Offset
----------------------------------------------------------------------------
Shmgrate.exe 5.1.2600.2149 Shlwapi.dll 6.0.2800.1400 000241c9
Shmgrate.exe 5.1.2600.2155 Shlwapi.dll 6.0.2800.1552 000241c9
Runonce.exe 6.0.2900.2149 Shlwapi.dll 6.0.2800.1400 000241c9
Runonce.exe 6.0.2900.2149 Shlwapi.dll 6.0.2800.1552 000241c9
Update.exe 5.5.21.0 Shlwapi.dll 6.0.2800.1400 000241c9
Update.exe 5.5.21.0 Shlwapi.dll 6.0.2800.1552 000241c9
Additionally, other offsets are possible.
Note After you click OK to all the error messages, Explorer.exe quits unexpectedly, automatically restarts and then quits unexpectedly again. Additionally, you receive the following error message:
Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message remains visible, and if you want to see the data that the error report contains, click the Click Here link at the bottom of the message box. You may see error signature information that is similar to one of the following:
Application name Application version Module name Module version Offset
----------------------------------------------------------------------------
Explorer.exe 6.0.2800.1106 Shlwapi.dll 6.0.2800.1552 000241c9
Cause
This problem may occur when you try to install Microsoft Windows XP Service Pack 2 Release Candidate 2 and one of the following conditions is true:
•You installed the critical update that is described in the following article in the Microsoft Knowledge Base:
867801 (http://support.microsoft.com/kb/867801/) MS04-025: Cumulative security update for Internet Explorer
•You installed the critical update that is described in the following article in the Microsoft Knowledge Base and the Shlwapi.dll file (version 6.0.2800.1514) was not correctly installed:
839645 (http://support.microsoft.com/kb/839645/) MS04-024: A vulnerability in the Windows shell could allow remote code execution
Workaround
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To work around this problem, follow these steps:
1.Press CTRL+ALT+DEL, and then click Task Manager.
2.On the Applications tab, click New Task.
3.In the Open box of the Create New Task dialog box, type regedit, and then click OK.
4.Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
5.With the subkey specified in step 4 selected, right-click the UseDesktopIniCache DWORD value in the right pane, and then click Modify.
6.In the Value data box, type 0, and then click OK.
7.Quit Registry Editor.
8.Restart your computer.
9.Install Microsoft Windows XP Service Pack 2 Release Candidate 2.
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CASE 2
Symptoms
When you do any one of the following and then restart your computer, you receive an error message:
•You experience the problem that is described in the "Symptoms" section of Case 1.
•You install the critical update that is described in the following Microsoft Knowledge Base article:
867801 (http://support.microsoft.com/kb/867801/) MS04-025: Cumulative security update for Internet Explorer
•You install the critical update that is described in the following Microsoft Knowledge Base article, and the Shlwapi.dll file (version 6.0.2800.1514) is not correctly installed:
839645 (http://support.microsoft.com/kb/839645/) MS04-024: A vulnerability in the Windows shell could allow remote code execution
You receive the following error message:
Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message remains visible, and if you want to see the data that the error report contains, click the Click Here link at the bottom of the message box. You may see error signature information that is similar to one of the following:
Application name Application version Module name Module version Offset
----------------------------------------------------------------------------
Explorer.exe 6.0.2800.1106 Shlwapi.dll 6.0.2800.1552 000241c9
Note After Explorer.exe quits unexpectedly, Explorer.exe automatically restarts and then immediately quits unexpectedly again. Additionally, you receive the same error message and error signature that you received earlier.
Cause
This problem occurs after you install and make active the hotfix that is described in the following Microsoft Knowledge Base article:
840309 (http://support.microsoft.com/kb/840309/) Browsing the My Documents folder on a network share with Windows Explorer from a Windows XP-based computer takes longer than expected
Workaround
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To work around this problem, follow these steps:
1.Press CTRL+ALT+DEL, and then click Task Manager.
2.On the Applications tab, click New Task.
3.In the Open box of the Create New Task dialog box, type regedit, and then click OK.
4.Locate, and then click the following subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
5.With the subkey specified in step 4 selected, right-click the UseDesktopIniCache DWORD value in the right pane, and then click Modify.
6.In the Value data box, type 0, and then click OK.
7.Quit Registry Editor.
8.Install the hotfix that is described in the following Microsoft Knowledge Base article:
871260 (http://support.microsoft.com/kb/871260/) An update rollup is available for Internet Explorer versions 5.x and 6.0
9.Restart your computer.
10.Click Start, click Run, type regedit in the Open box, and then click OK.
11.Locate, and then click the following subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
12.With the subkey specified in step 11 selected, right-click the UseDesktopIniCache DWORD value in the right pane, and then click Modify.
13.In the Value data box, type 1, and then click OK.
14.Quit Registry Editor.
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MORE INFORMATION
The Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button that the user clicks to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
http://oca.microsoft.com/en/dcp20.asp (http://oca.microsoft.com/en/dcp20.asp)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
283768 (http://support.microsoft.com/kb/283768/) Description of the end user privacy policy in application error reporting when you are using Office
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APPLIES TO
•Microsoft Windows XP Professional
•Microsoft Windows XP Professional
•Microsoft Windows XP Home Edition
•Microsoft Windows XP Home Edition
2007-01-01 12:16:38
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answer #1
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answered by Anonymous
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Place the file in c:\windows\system32
Go to a command prompt and type:
regsvr32 c:\windows\system32\shlwapi.dll
Note: Yahoo Answers may not show the whole line above but the file exension should be .dll and not 3 (...)
You may have to unregister the old version. If that's the case use:
regsvr32 /u c:\windows\system32\shlwapi.dll
2007-01-01 11:44:08
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answer #2
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answered by Shawn H 6
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You do not need to open a Dll. I do not know were that dll should go but I will do a search on my PC to see if I have one and were it is located on my PC.
I have windows XP , home. What op do you have?
edited---
I found one in my windows/I386 folder.
2007-01-01 11:42:45
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answer #4
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answered by SummerRain Girl 6
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