aol and help cancelling?

Question

hello

i have sighned with aol gold for unlimited useage, and they have now changed their terms and conditions and have taken away the unlimited part, so my useage is now capped, can i get out of this contract as they have changed the T&Cs i wanted the unlimited as im a software tester and can download between 6 and 9 gig for each piece of software i test, obviously this will play hell with the capping limits. if theres a way i can cancel because of this can anyone let me know

Thankyou

i also take part in heavy online gaming, and aol have notified me of this change yesterday by email

yes, i signed another contract for 12 months, i have been with them for about 15 months now and i get this email yesterday saying that the followiong are changing, there is a bit at the bottom which i am unsure of

What happens next?
You do not have to do anything as a result of these changes. Your current agreements will remain unaffected until the above changes take effect from 1st February 2007. Your continued subscription to AOL and use of AOL's services will effectively show your acceptance of them.
If you do have any queries about these changes, please do not hesitate to ask . we have set up a dedicated email address at [e-mail] and we will endeavour to answer your queries as soon as we can. For other ways to contact AOL, please visit AOL Keyword: Contact Us.
We'd like to take this opportunity to thank you for using AOL and we hope that you continue to enjoy your AOL services.
Yours,
Jackie O'Leary
Vice President, AOL Member Services

Answer 1

If you signed up for a contract with unlimited usage they cannot change it part way through.
AOL and any other company trading in the UK has to abide by UK law, and if they arent providing the service they contracted to you can either, cancel and go with a decent provider (because AOL are one of the worst), or you can insist they honour their agreement. If they wont then its a matter for the small claims court.
Either way, phone trading standards and get a full copy of the applicable law, just so you have all the fact before phoning them

Answer 2

If you signed up before they changed this contract you may be able to cancel. But there may be a clause in the original agreement giving then the right to change contract without consent. I would argue it with their customer support staff.
If they argue back threaten to go to one of the Internets regulatory bodies and they should give in quite quickly.

"Your continued subscription to AOL and use of AOL's services will effectively show your acceptance of them." - This give you the right to cancel your contract if you do not do this by the date the chages become effective you loose your right to cancel as you accept the contract.

Answer 3

This was taken from the CNET podcast. When you call them, tell them, before they start telling you anything, that you are recording the phone call. (You probably won't really have to) and that should make things go a little smoother. I don't know, never been a memeber of AOL, but worth a try.

Good Luck

Answer 4

Aol are really annoying to cancel. You need to call them and say you want to cancel. They will offer your ridiculous offers to get you to stay with them, my mom was offered 69 cents every month for a year when she wanted to cancel because we were changing to knology high speed. If they offer you stuff, just tell them you want to cancel and that is the bottom line and if they still try to off you things, keep saying no.

Answer 5

Just be persistant and never go back to those C^%K S#^KERS at AOL. They slammed me once years ago and then took 3 monthes to close my account. Never dealt with them again.