Hi Guys, Happy new year to all of you, Does anyone know nif there is still a UK BT call centre? I am not racist, but the poor Indian people seem to be controlled by what the computer tells them. From when I started on the internet with BT on April last year I have had hell in all probs, but the one that keeps bothering me is that most of my calls meant to be free via broadband talk go via my landline and chargeable. I have had 2 voyager 2500's and now on my 3rd hub and fault is still there. Bt in December threatened me that they will no longer refund me after the December bill, to cut a long story short, after reconfiguring my old hub in Dec, I watched the lights and for high tone nto tell mke call was going via hub, all was working. as i was very ill during dec i didnt check my calls online or install my new hub i got a few days ago, until i felt better on saturday, i checked my account and noticed calls still going via landline, i then installed new hub, i checked my account today
2007-01-01 04:40:08 · 7 answers · asked by DIAMOND_GEEZER_56 4 in Social Science ➔ Psychology
and noticed that calls still going through landline. I called bt and a nice guy wanted to refund me but its silly as it will still happen untill fault is fixed, better to get refund every bill. He promised to fix it for me but so did others, he said he will call me back so did others and they didnt. Im kracking up guys, want to cancell contract but have far away friends on internet. Please help.
2007-01-01 04:44:37 · update #1
its a joke. i cant understand a word they are saying.
2007-01-01 04:42:00 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I think there is a UK BT call centre, but I know that they do not deal with broadband - those calls go abroad.
In relation to customer service and refunds, I have to agree that they are basically sh*te. I had problems getting my broadband to work - it took 102 days after activation! - and was told on numerous occasions that I could only get a refund after the problem had been sorted, but even it was like getting blood out of a stone.
Finally got a letter LAST WEEK saying that they would refund me, but I really don't think this is good enough considering my broadband was activated at the end of June, and has been working since early October. The need to sort themselves out.
Hope your problem is sorted soon. Happy New Year, Xk
2007-01-01 05:05:16 · answer #2 · answered by Kirsty 7 · 0⤊ 0⤋
I do agree and i am neither racist or impatient but i get frustrated when i call the call centres.
I have found the best way to contact them is via email.
Try this and see if you have any better luck - if they reply you have the evidence and a contact name which i always good to keep on hand just in case they dont fix it for you.
Good Luck
2007-01-01 05:00:28 · answer #3 · answered by Anonymous · 0⤊ 0⤋
i had the same problem and i refused to speak to the ppl in their indian call centre and asked to speak to an english person.
just pretend you dont understand anythig they say, including "can i help with anything else today?" and say that you wish to speak to a manager or some1 in the UK.
worked for me, a manager called me back.
good luck
2007-01-01 04:59:02 · answer #4 · answered by Chariddie 3 · 0⤊ 0⤋
call centres are out of uk because as we all know its cheaper for them. you have to say sorry i cant understand you, can you divert me the uk and they should pass you over.
2007-01-01 04:49:28 · answer #5 · answered by Mel26 3 · 0⤊ 0⤋
go on their website via internet cafe
2007-01-01 04:48:39 · answer #6 · answered by Anonymous · 0⤊ 1⤋
me, i work for BT, in the uk!
2007-01-01 04:43:14 · answer #7 · answered by richardgriffindundee 2 · 0⤊ 0⤋