i bought a nintendo remote controll car on christmas eve
and after a while a button broke like if u press the button it wont make a sound its very delicate now. well i want 2 return it but the reciept says u cant returned opened items.it has 2 be unopened or selleable. can i still return it??????????
The shop is Gamestation
2006-12-29 06:21:07 · 14 answers · asked by Adz. 3 in Games & Recreation ➔ Toys
You can return it - its faulty, you are entitled to a full refund (Sale of goods act 1979).
The only reason shops say that is so they do not have to refund you. With gamestation it is a bit more complicated as most of their items are vid games - but the law still applies.
And don't let them fob you off with store credit under the sale of goods act you can get a full refund.
Ensure you take the origional packaging & receipt.
2006-12-30 02:35:13 · answer #1 · answered by David 5 · 0⤊ 0⤋
i had the same problem but i stated i opened it to discover that it would not work, they rang a few people but i stated i cant pay for something tat was broken it isn't my fault.
if all else fails make a big thing about it shops hate that. or check it out with trading standards if they don't agree. that's the problem with Xmas they mass produce loads of stuff so i don't think we get good quality.
i remember as a kid always one of my toys were broke, it was always the best one too.
take it back, if they grumble you grumble some more..Good luck!
2006-12-29 06:25:54 · answer #2 · answered by bex 3 · 0⤊ 0⤋
RING THE STORE FIRST , explain your situation and then take it back ,ask for the person you spoke to on the phone , ( no one else) . this worked for me since christmas , be polite and it will get you a lot further . dont forget to get the person's name on the phone ,or they'll be looking at you as if you have two head's . I had no receipt and they will say it is not the policy of the store , but if your genuine they will see that .good luck .
2006-12-29 06:33:33 · answer #3 · answered by MILLION DOLLAR QUESTION 5 · 0⤊ 0⤋
Reading what is in your question, yes.
The fact that it's opened doesn't affect your statutory rights - the toy should have lasted more than 3 or 4 days.
Of course, I'm assuming that you didn't break it by dropping it, or using it to bang a nail in the wall!
2006-12-29 10:49:44 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Why not? It is defective...say what you just did and demand a replacement. Report to BBB in your area if you do not get satisfaction.
2006-12-29 06:23:53 · answer #5 · answered by Sammyleggs222 6 · 0⤊ 0⤋
I would think so because it was defective. They will probably only do an even exchange though.
2006-12-29 06:24:11 · answer #6 · answered by jennie r 2 · 0⤊ 0⤋
yeah just tell them y u want 2 return it!!
2006-12-29 06:54:07 · answer #7 · answered by Anonymous · 0⤊ 0⤋
If it's faulty they are obliged to take it back
2006-12-29 06:24:33 · answer #8 · answered by Elle J Morgan 6 · 0⤊ 0⤋
you should go asap...
i work at a toy store....
and yea if it broke on you... you should be able to return it....
2006-12-29 10:34:12 · answer #9 · answered by Anonymous · 0⤊ 0⤋
I would at least try, you never know.
2006-12-29 06:37:05 · answer #10 · answered by shorty 2 · 0⤊ 0⤋