My friend works as a cashier for Home Depot and I hardly ever call her at work. I do shop there, especially now, for paint supplies and other things. Her superviser seems to think that she has a right to refer to me by my first name or to act as if I know her and I don't. It really pisses me off because I am a paying customer, not some retard that goes to hang out at the store! I buy my things and leave. But when I call, on very rare occasions, to return a call from my friend, she calls me by my first name and gives me some snotty self-righteous attitude. I told her that I don't know her and I expect the same treatment as any normal customer, which I am, and she got mad and took it out on my friend. If this woman has a problem with the level of professionalism I expect from her, she should take it out with me, and not on my friend. It is not my friend's problem! What should I do about it? Should I report the dreadful woman? I feel she's overstepping her boundaries....
2006-12-28 12:59:17 · 7 answers · asked by Baby T 1 in Business & Finance ➔ Careers & Employment
You're encouraging your friend to be unprofessional by talking on work time, so whatever happens to you is par for the course.
2006-12-28 13:02:37 · answer #1 · answered by Kacky 7 · 2⤊ 1⤋
I shop at Home Depot with regularity only because it is the closest store to me. I have NEVER seen a store that is more poorly run-out of stock, don't carry it and no employees to help you or that have any idea about home repair. You finally find an employee and they tell you to wait, they will send someone over. And then you wait twenty minutes and no one shows. This isn't any way to run a home repair store and is a direct result of management. Obviously simple manners are not a requirement for management positions either. I finally complained. . .and complained. . . and complained. . . and nothing was ever done. So if you find someone to complain to that listens or does something, would you please post it.
My best suggestion is wait until you walk in one day and you see an employee in every aisle--that will clue you that upper management has decided to look over the store. Look for him, he will listen to you and it just might to you some good. It probably won't help your friend a bit however.
Best Advice: Stay out of the store and don't call. Your friend needs her job.
As for middle management, many have risen to the height of their inability. They were promoted because they were doing a good job. When they no longer do a good job, they are not promoted. Therefore they are stuck in a position where they do not do a good job and everyone has to tolerate their inabilities.
2006-12-28 21:50:15 · answer #2 · answered by towanda 7 · 0⤊ 0⤋
i guess there is a fine line between being a customer and being a personal friend. when calling your friend at work and reaching her supervisior first i would clearly state my intentions. perhaps something like i have a technical question about hardware may i speak to such and such, because i know she can anserw it for me. as for the retaliation on your friend for your call, i would not cause more waves by reporting her. most businesses hire qualified supervisors they could trust to handle situations of there department and honor there judgment. simply approach the supervisor next visit and offer an apology for the interruption and assure her it was strictly a business related question and not a personal call. you will get further with honey then you will with vinegar. check you attitude at the door before entering.
2006-12-28 21:11:15 · answer #3 · answered by lostinchgo 1 · 0⤊ 0⤋
She probably has somewhat but, If you were acting like a regular customer the woman would not know that you and the clerk were friends, right?
But, if I were you, I would ease up on the few phone calls you do make to the friend at work. After all she is at work where she should not be getting, or making personal calls. And if you do shop there (for your friend's sake) do it when she is not working.
From now on you will only be adding fuel to the fire.
Lay low.
2006-12-28 21:05:28 · answer #4 · answered by Smurfetta 7 · 0⤊ 1⤋
Home Depot is run by a very non-conformist culture... they want to get to know the customer well enough to be able to call customers by their first name. They don't want to be treated as slaves serving you, but rather a friend trying to assist you with your shopping experience.
Since this supervisor is taking it out on your friend, perhaps there is a higher level of command you can address this concern to? Your friend could try getting a job with a different supervisor or department as well.
Sorry to hear about your experience.
2006-12-28 21:03:09 · answer #5 · answered by Jessica L 3 · 0⤊ 1⤋
I'd have a discussion with her supervisor or the store manager. Definitely report it.
2006-12-28 21:04:50 · answer #6 · answered by moveandlose 3 · 0⤊ 1⤋
Well, first of all, I'd quit calling your friend at work unless somebody in her family has died suddenly, or been hospitalized in serious condition.
2006-12-28 21:04:28 · answer #7 · answered by Judy 7 · 2⤊ 1⤋