Is an *item* always an item -- retail law?

Question

The store at which I work recently ran a coupon:

$10 off a *single item* priced $10 or higher.

A customer tried to buy socks that were priced 3/$12. She claimed that if they were sold *individually* for a higher price than 1/3 of the group selling price, then they were legally considered a *single* item when purchased as a group. (If one pair rings up at $5, but three pair ring at $4 each.)

Does anybody know if there is any legal validity to her claim?

.

Answer 1

I say her claim has no legal validity. It's a promotion if you market it as 3 for $12. Either way, if you're the retailer... youre the one in charge. I highly doubt anybody would make a vicious lawsuit threat over a few pairs of socks.

Common courtesy means you should treat the customer as your boss... otherwise, they could take this claim and making some nasty public relations out of it. If I were in your position, I'd just be upfront and tell the customer that this can't be done... apologize, move on.

Answer 2

1. Customer is always right. Brings the customers back.

2. if something is sold 5 for $1.00 and you buy 1, then you buy 1 item.

3. If you buy 3/$12, she has every right to the $10 coupon because the ADVERTISEMENT was written to get the customer to spend $12, not $4.00.

So did she spend $12, and that's your answer.

Did she spend over $10? that's your answer.

But think, why are you fighting a customer, who you already attracted to your store, with your interpretation of what you advertisement says.

You already paid advertising costs to send her a coupon. You already got her to the store, so you have a successful coupon campaign, that will keep her happy and a happy customer comes back, again and again.

Now can you see why Walmart is sooooooooo successful? They keep customers happy, and coming back for more sales.

GOD bless us one and all, always!

Answer 3

Well, did the price tag say she had to buy 3 packs to get the $4 price. Or was the store simply saying, I have socks, if you buy three of them it will total 12. If the later, then she does not have a leg to stand on cause the store was not forcing her to buy three.