Virus problems....?

Question

Alright... So my computer basically went nuts... Now whenever I try to get on my homepage .. google.com ... an aniti-spyware site comes up.. Also... Whenever I go online multiple anti-spyware sites keep telling me i'm infected and need to buy their product and I get those popups that say my computer is infected and there is an intruder who can steal all my passwords.. this kinda freaks me out to type in my passwords and check my email because i don't know whats wrong with my computer. Can anyone help? what exactly do I do? My norton is out of date and I used to have spysweeper but it ran out as well.... I'm not to keen on putting any personal info online right now or credit card info to get anti-spyware material as well.. please help!

Answer 1

Sounds like you're using Microsoft Windows. Unfortunately it is not safe to use when connected to the internet - as you have found out (the hard way).

Use superantispyware

http://www.superantispyware.com

to clear up the current mess.

You *must* have anti-malware products running on Windows, and they *must* be updated at least every 8 hours if you are going to connect it to the internet. You *must* also have a firewall.

I'd suggest purchasing the pay-for version of superantispyware. And always keep it current! Run full scans every week to make sure.

Always install all updates from Microsoft.

Never use Internet Explorer - use Mozilla Firefox instead:

http://www.mozilla.com/en-US/firefox/

Answer 2

You first try to carryout system restore to a day previous to the day when there was no virus or any problems. It may be a few weeks or months back. You have to decide the date. Detailed instructions are posted at http://fixit.in/systemrestore.html The problem will be solved. Then,You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software and Ad-aware, Ewido ( free spyware removers). You can download free softwares at
http://fixit.in/antivirus.html and http://fixit.in/spywareremover.html
After running the virus scan delete all temprory internet files including off line content and also unwanted files and temp. files. Finally, carryout a defragmentation . Your system will be back to the normal...!

Answer 3

I would, first of all agree that you shouldn't be making any purchases on the web with an infected machine. I also would hesitate before recommending any specific removal tools until you are sure of what you got on your computer. You can start here:
http://www.kaspersky.com/virusscanner
This is an online scanner by Kaspersky, one of the best antivirus companies.

You can also go here: http://housecall.trendmicro.com/
to look for spyware.

You can also download these programs (for free) and run them to check for infection:
http://www.lavasoft.de/products/ad-aware_se_personal.php

http://www.superantispyware.com/

http://www.emsisoft.com/en/software/free/

Since your computer is infected, it would be best to run these programs in "safe mode". To do this, you should reboot your computer, and as it boots up, repeatedly press the F8 button. You'll get a DOS screen, and you should choose "Safe Mode" using your up-down arrows then hit enter. When you log in you'll be asked to confirm that you want to run in Safe Mode, say Yes. Your screen will look odd as none of the third party drivers have loaded (including your display drivers), but don't worry, just run the security programs and reboot when you’re done. If pressing the F8 key does not work. You can get into Safe Mode by doing this: Open your start menu and click on "Run". In the little box type "msconfig" (without the quotes) and click "OK". On the new window that opens click on the "BOOT.INI” tab. On the BOOT.INI tab, look in "Boot Options" and click the "/Safeboot" option, and NOTHING ELSE. Click OK and reboot your computer. You'll automatically be brought into Safe Boot. Again run the security scanners you've downloaded and reboot.
If none of this completely cleans your machine. The next step I would take would be to download a program called “Hijack This” available here: http://www.spywareinfo.com/~merijn/programs.php#hijackthis
Unzip the file into its own folder on your system drive (in most cases the drive labeled "C"). You can create a folder called "Hijack This" on your C drive and unzip the contents into it. Open the program by double clicking the icon (it looks like a little bundle of dynamite) and choose the first option "Do a system scan and save a logfile". Save the file to your desktop.
Next go here:
http://forums.tomcoyote.org/index.php?s=474a9657a9149f2b5e163708be9fb09b&showforum=27

or here

:http://www.castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html

On both sites you will have to register (it's free), and choose a username. Start a thread describing your problem and mention the steps you've already taken. Then open your Hijack this log on your desktop, and copy and paste it into your thread. Submit your log and you will be emailed when one of the security experts has taken a look at it. Both sites have rules for posting, you might want to check those out, but, in essence, they boil down to: Be polite, patient, and provide as much detail as possible. You'll need to be patient as they have a lot of logs to look at. Follow their advice to the letter.

"Phew" Having said all that, most security experts agree that the best way to get rid of malware is to reinstall Windows. If you don't have a disk, you can get one by calling: 1-800-360-7561. They will ask you for your product key to make sure your copy of Windows is legit. If you choose to reinstall, or even if you don’t, please re-subscribe to Norton (or another AV) and SpySweeper (it's a great program) and KEEP them current. Also this site can help you learn about computer safety: http://www.malwarehelp.org/

All the best

Answer 4

I forget but there is a way to go into a safe mode in your computer. My best advice update your Norton quickly or get a new computer...

Answer 5

Well you answered your own question,you let your norton anti spyware expire,you need to get it updated fast and keeeep it updated to prevent that crap taking over your computer.good luck!

Answer 6

Your computer may have a Smitfraud infection. You will need to use a specialised removal tool such as SmitFraudFix v2.8:
http://siri.urz.free.fr/Fix/SmitfraudFix_En.php
or
RogueFix:
http://www.internetinspiration.co.uk/roguefix.htm
To remove this pest.

Even more Smitfraud info. is here:
http://wiki.castlecops.com/Malware_Removal:_SpyAxe_Removal

Good luck.

Answer 7

download some other antispyware. what you described is most likely to be a spyware, not a virus. try spyware doctor:
http://www.2-spyware.com/review-spyware-doctor.html

Answer 8

ok liz..we have a little work to do...first off...we need to remove norton and webroot spysweeper if they are both expired..they are useless
we need to get u some new and improved security
lets start out by unplugging the pc from internet
now go to start..control panel..add/remove programs
remove norton...webroot spysweeper..and anything else u have currently running for security
now restart pc
now go to start..all double click my computer..double click C drive
now open program files
u now need to remove norton and webroot from here and anything else u uninstalled
now
now lets go into safe mode
turn off ur computer
as soon as u turn it back on
tap F8 until u see
safe mode
safe mode with network
safe mode with prompt
last known good configuration
start windows normally
i need u to select
SAFE MODE
press enter
u will see abunch of words and ### for a sec...then it will ask u to log in
log in as
user
NOT ADMIN
now u will see ur desktop
go to start..run..type in msconfig.....press ok...new window...press start up..select disable all.press apply..press ok
go to start..run..type in prefetch in new window in top left corner..select edit..select all..press delete.......yes..delete all...
go to start..all programs..system tools..disc clean up..select c drive..after it has finished analyzing..check all the boxes..press ok..when it has finished cleaning..it will disappear...
now go to start..control panel...folder options.....view...u will see a option that says "show all hidden files and folders"..check that..press apply..press ok..
go to start.run..type in...%temp%...press ok..new window..go to edit.select all..press delete..tes..delete all....
go to start..control panel...folder options.....view...click reset to default..press apply..press ok...
now restart your computer...u will see a pop up from system configuration...put a check mark in the little box..press ok
now i want u to make sure windows firewall is on
go to start..control panel..security center
or firewall
if it is off..please turn it on.press apply..press ok
ok..now we need to get connected to the internet
and get u some security
u need
1 firewall
1 antivirus
2 spyware programs
here they are
http://www.free-av.com/ .....this is antivirus
http://www.personalfirewall.comodo.com/ ..firewall
http://www.microsoft.com/athome/security/spyware/software/default.mspx ..spyware program
http://www.spywareterminator.com/ ...spyware program
download and install and update each one of those
now u are protected
now lets get rid of pop ups and fake alerts
here are the 2 easiest ways to get rid of the pop up u are having
the first is this
http://siri.urz.free.fr/Fix/SmitfraudFix_En.php
go here..follow step by step instructions...u will be ok in 25 minutes
or go here
http://www.superantispyware.com/superantispywarefreevspro.html
download..install.. update..and run a full scan with this
this and all the others are totally free
if u need anything else..im me

Answer 9

http://safety.live.com/site/en-us/default.htm?s_cid=sah

Answer 10

free scan and free removal from Microsoft
http://safety.live.com/site/en-us/default.htm?s_cid=sah