how may i define operational processes?

Question

im writing an essay on business processes and the link between other business improvement programmes

Answer 1

start by defining the processes, this l do by putting the elements of the process onto post it notes, then there is the opportuniy to put the post its into a logical order, thus defining the process, then you would draw down measures of performance with set targets.....for insance you could have a process to gain extra business for a company, and so you could say that the business as a whole has x number enquiries, but the ordrs that came in were a lot less in number than the enquiries, the process would be the input capture, the handling,of enquiries the output could be defined as the number of orders, you could then use the value of enquiries in comparison to the value of actual orders set a management improvement target of a desirable level then measure the input.output in relationship to the set target, if the process is performing then in theory you should meet targets, but if the target is missed then the process is not effective and therefore improvements would be required, this would be achieved by the use of audit of the effectiveness of a process, to identify the weaknesses, the process is re run re measured and improvements in performance should be the result. Some analysis is done via cause coding, whereby intuition is used to define the predictable possible causes of failure, and each is given a code, this then defines the key areas of failure by amount of activity within the cause code, and thus focusses corrective and preventive actions, the most that can be achieved is minimising risk, its not a perfect world.
in my example of market potential, you would set a financial target of orders you had to achieve, the current process in use to capture enquiries the difference in value between the two, and cause codes as to where you were in relationship to target.....ie you may miss an order because your lead time was too long, your price was to high, or more obtuse reasons eg the potential customer did not like the way the firm dragged its feet in replying ith a quote...once you had identified the reasons you missed business you would re visit the process and make improvements..or if your dopey watch your business go down the pan.....pride is a strange force in business as is defensiveness.
Think also of core processes and support processes eg IT is a support process, but production would be a core process

Answer 2

The set of interrelated management activities which are involved in the manufacturing certain products is called as PRODUCTION MANGEMENT.If the same concept is extended to services management then the corrresponding set of management then the corresponding set of management activities is called as OPERATIONS MANAGEMENT.So in general the concept of manufacturing products and providing services is called as PRODUCTION OPERATIONS MANAGEMENT

Answer 3

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Answer 4

you can define as per your knowledge.

Answer 5

I don't know