My boss keeps telling you do not have good communication skills, but what is good communication skill?

Question

I work as a anlyst, I need to address the needs of both technical and non technical in the document

Answer 1

"anlyst" refers to system analysis? If so, then the correct spelling is analyst. What training do you have to be qualified as an analyst? Start there, with formal training. If the grammar and spelling in your question is anything like what you really are at your job, then your boss has a valid point. Your question contains obvious errors which reflect poorly on you. Presentation is what systems analysis is all about, appearances are everything. You must be able to investigate how a person does a particular task (that means a lot of observation, questions and answers), design a way to automate the task and present this design to management (where appearances are everything; they don't want technical detail) and once they approve, develop the application (where these guys DO want all the technical details). All of this takes a lot of talking and writing, and you need to do both very well to be successful. THAT is what your boss means by communication skills, the talking on several levels to different groups and writing so people will clearly understand what you say.

Most people I work with who do not have English as a first language, occasionally run into the exact same problem, being looked at as having poor communication skills. The reason is English (compared to some other languages) makes almost NO sense, especially since there are so many exceptions to the rules, and then there is the whole other problem of slang terms. Once these people improved their use of the English language (night classes at the local community college), they ceased to be looked at as having communications problems. They were no smarter than before, but appearance counts when dealing with people on the job, especially with management. It is difficult to get across the extent of your abilities if you can't effectively use the language.

Start by simply asking yourself questions like these: Have I logically ordered my thoughts? Have I placed my thoughts in proper sequence? Have I clearly explained each of my thoughts? Have I used proper grammar and correct spelling? Have I used complete sentences with appropriate punctuation?

Answer 2

Written communication skills mean being able to take technical information and make it understandable to the non-techies.

Use the technical terms, but then explain them in layman's terms, maybe even using stories to make the technical stuff digestible.

Not trying to be rude, but you may want to think about taking an English composition course at a local community college to strengthen your writing skills. Not everyone learns the technical jargon as fast as you have in life, maybe your writing needs some additional guidance as well.

I admire your interest in getting better, Good Luck!

Answer 3

Clearly and concisely getting your message and point across no matter who you are talking to. You may need to adapt to your audience. Be technical with those who understand the jargon and use laymen's terms with those who dont. But always be professional and never condescending just because people are not on your level of understanding.

It is all in what you say and how you say it when it comes to communicating effectively with people.

Answer 4

If you work as an analyst and can't spell the word, I see where your boss is coming from.

You may want to see about taking a writing course or two. This may strengthen your communications abilities and help you give the boss what he wants.

Good luck.

Answer 5

Communication Skills is about the capability of presenting your point of view, in a manner that would be undertandable to the reciever, taking into consideration his background or education level

Answer 6

You didn't mention if your boss was talking about verbal or written skills.

The first rule for verbal is to learn to listen. Many are forming their answer before they get the complete question. When you answer use language that your listener is comfortable with. I once had a customer that was a retired Marine DI so you can figure out what our conversations were like.

If it is written, use good grammar and make it flow to as logical conclusion.

It it is a proposal, written or verbal, tell them what you are going to tell them, tell them and then tell them what you told them.

J

Answer 7

There are two ways to communicate. One is how to do so with your peers and those who are in-charge of you. It ranges from work to play, but everyone has to be on the same sheet of music no matter how you approach it...that's the purpose of communication.

Answer 8

Good Communication skills...is to do what he tells you to do and on time...and how you distribue assignements to the ones under you...basically if he tells you that he is not satisfie with your perfomance find where are you failling.

Answer 9

It basically means proper spelling, punctuation, grammar and clarity.

Answer 10

somebody that brown noses