My anti virus programme keeps finding a virus but it won't delete?

Question

When I tick the check box to delete the virus on reboot it keeps returning. How do I get rid of it? I tried a trend housecall scan but the browser keeps closing down.The location and name of virus is D:\DOCUME~1\OWNER\LOCALS~1\TEMP\PICA.TMP.EXE

Thanks in advance.

Answer 1

use ccleaner. You do not seem to have cleaned your temp files for a while.

Answer 2

This virus may need to be removed manually to do that follow the full path and delete the file in question then install and run a system cleanup tool i reccomend the SystemSuite 6 utilitiex you can purchase @ http://www.v-com.com made by avanquestUSA it'll clean yur temp, tmp, files and cleanup your registry I used to use this program but do not have it currently as i use something else right now. also clean your cache files and your prefetch folder (if you know and where it is).

I also think you need a file ERASE utility the delete key contraray to popular belief doesn't make you unable to get that file back even after you empty the recycle bin you can still get the file back if you ha ve the right software. a file eraser makes yo uunable to recover the file using standard recovery software. the eraser I use erases the file using an algorythm that exceeds the military standard for information erasure security protocal. 2 programs i like are
WindowsWasher @ http://www.webroot.com
or Cyberscrub @http://www.cyberscrub.com

Answer 3

regarding your Virus,,,,, help is here.
1. Disable System Restore (Windows Me/XP).
2. Update the virus definitions.
3. Run a full system scan.
4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the Restore Folder (Article ID: Q263455).
please visit for furher online help,
http://www.symantec.com
hope this is of some help, good luck.

Answer 4

write it down go to start then search, all files and folders when the name comes up right click on name and delete, search again
if still there go to where and find and delete. then go and empty the recycling bin run a full system scan again , if no threats then restart your computer, hope this helps..

Good Luck Lydia R.

Answer 5

That virus is in your temp files.

Delete your temporary (.tmp) files. Notice these are completely different from the Temporary INTERNET Files that kids like to delete to prevent mommy and daddy from seeing where they have browsed!

An easy way to delete .tmp files is to use the free CCleaner:
http://www.ccleaner.com/
Click Cleaner, choose Windows tab and check-mark System and check-mark Temporary Files. Then Analyze and Run Cleaner.

Answer 6

Try deleting it in safe mode.

For Windows XP

If the computer is running it is best to shut down Windows and then turn off the power.

Begin by first clicking on the Start Button and then click on Turn Off Computer.

Now click on the Turn Off red colored icon to shut down your computer system.

It is best to wait between 15 to 30 seconds before you turn your system back on.

Turn on your computer and start tapping the F8 key on your keyboard.

Some Computers may display a keyboard error message if you begin tapping F8 too quickly.

Restart your computer again and begin tapping the F8 key a brief second or two later.

When the Windows Advanced Options Menu appears, Choose the Safe Mode option and hit Enter.

Windows will now boot your computer up in Safe Mode.

Answer 7

till you run your scans in risk-free mode, you basically reinfect your laptop with the trojan virus. start up your container in risk-free mode, turn off gadget restoration, run the test, delete each and every thing this is contaminated, reboot, set a restoration element, and delete all previous restoration factors. you at the instant are sturdy to flow.

Answer 8

Turn off system restore and go to www.ewido.com and scan online.That should do it.



-Waging the war against malware.

Answer 9

If it is quarantined your ok. You have to find the program it traveled with and delete it first.

Answer 10

go to control panal and then delete the softwere