I bought a $220 Razr v3i from saberpoint on ebay (with squaretrade warranty), and have heard nothingfrom them! mmost distubing is that they will not email me the tracking number for my usps priority delivery, so i dont know whats going onwith it! Tehy have no customer service and do not reply to emails! The phoone should have ben here by now as the delivery is 2-3 days and i got it on the 20th! what am i to do? try to withdraw my money? Wait till tuesday to make sure? I mean the tracking number they should give me right? Anyone else had to deal with saberpoint before? Any help will bbe greately appreciated! (i am a first tim ebayer so i could use some help)
2006-12-23 18:48:44 · 5 answers · asked by Anonymous in Consumer Electronics ➔ Cell Phones & Plans
thankyou so much guys, you reall yput it inot perspective. i did encounter some negative feedback on their site, but i guess thats bound to happen with such a large volume of sales...
2006-12-23 19:21:23 · update #1
as of right now, this person has had over 2,200 transactions this month
relax a little - you got it on the 20 - they would ship, earliest, on the 21, usually. holiday season is slow mail, because many people are using it - UPS is no exception. let's tack on an extra 2 days to the 3 day limit.
that means that the 2-3 day expectance would have the item arrive on... 12/27/06
i see that saber point has their own store - and i'm sure they receive hundreds of emails a day - a 20,000 sq ft warehouse that they claim isn't that big, and its' likely that only 1-2 people are there at a time, or it might just be 2 people.
they have a 98.5% positive rating - that's a GREAT rating when your volume is that high, it means that they are actually shipping their items.
i understand that it's 220 dollars, but you need to relax a little - i would expect it by wednesday
------
in regards to the answer below me - the auction just ended recently - and like 200 of their auctions are finished everyday for the last week, it's a large workload
2006-12-23 19:00:14 · answer #1 · answered by Jim 7 · 1⤊ 0⤋
didnt really understand your question, but if you are worried about not recieveing your phone, i would wait until probably the 5th and if it is not there or they have not replied back to you, i would contact paypal and ebay and let them know what is going on. If you are getting ripped off then paypal will give you your money back, or if you sent a check or money order ebay will take care of it. Does saberpoint have good feedback? if they do, then i wouldnt stress to much about it, this is a busy time of the year and there is a lot of packages being sent and some may take longer than others. If they dont reply back soon then i would definitely leave either neg. or neutral feedback due to bad business.
Hope everything works out
2006-12-23 18:56:50 · answer #2 · answered by toloveastephanie 2 · 1⤊ 0⤋
You should file a complaint with square trade. They will notify the seller of the complaint and mediate the problem. You should notify the seller that you will stop payment today. You can contact paypal, or your credit card used to pay, dispute the charge as soon as the bank is open again. You should probably do all the above immediately. There is no excuse for a seller not to provide tracking # or respond to inquiries. Go after them at once using the methods I've suggested. You can then let them know you plan to leave factual feedback reflecting their poor service.
Good Luck!
2006-12-23 19:54:52 · answer #3 · answered by ? 1 · 1⤊ 1⤋
Wait a bit longer - Christmas time distribution
is a bit confused.
However, if it doesnt turn up get in contact with
eBay,
I have been cheated a couple of time on eBay
and their Compensation Scheme is a joke.
2006-12-23 18:58:59 · answer #4 · answered by swenson0 5 · 1⤊ 0⤋
be patient.
with Christmas approaching, they're probably busy. 2-3 day shipping is from the date they ship it, and not the date you pay for it.
2006-12-23 18:52:00 · answer #5 · answered by Anonymous · 1⤊ 0⤋