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2006-12-23 10:08:37 · 7 answers · asked by leaona g 1 in Computers & Internet Security

7 answers

Norton

2006-12-23 10:10:11 · answer #1 · answered by ? 7 · 0 0

This is a Trojan that has been around for a couple of years. The ewido program listed in this procedure should remove it easily. Ewido(now called AVG Antispyware) is the best Trojan remover available.

The step I list below are the best way to remove an infection from your computer. These steps open your computer and allow the infection to be completely removed. You do not have to follow the step if you choose not to do so. I do recommend you do the Safe Mode step. This will stop the Trojan and any programs it installed from running and help with the removal.

This procedure works for all Malware. Use any AntiVirus or AntiSpy program you choose.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/...

TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT.

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.

2006-12-23 10:23:25 · answer #2 · answered by Anonymous · 0 0

Description:

Infostealer.Bancos.AB has the capability to steal sensitive information of bank websites transactions. This trojan disguises as it was emailed from an Antivirus Company - Symantec.

Removal instructions are at http://www.precisesecurity.com/computer-virus/ibab-jun06.htm

2006-12-23 10:22:37 · answer #3 · answered by rlh242424 6 · 0 0

Go here and download free antivirus and antispyware software:

http://www.helpero.com/Questions-and-answers/Computers/Software/Are-there-any-good-FREE-spyware-programs_291.html

http://www.helpero.com/Questions-and-answers/Computers/Software/Can-you-recommend-me-a-free-antivirus_2568.html

Helpero is a web site that helps every Internet user, from all over the world, solve any computer related problem. You can ask Helpero for free.

2006-12-24 08:09:07 · answer #4 · answered by Anonymous · 0 0

You can try this , its free.
AVG Removes I-Worm/Stration · BackDoor.Generic3.GBB and .GBC · Worm/Generic.FX · Exploit.WMF
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

2006-12-23 10:10:34 · answer #5 · answered by G 7 · 0 0

go to local family he or she may know what to do. you should get it taken care of real soon before it becomes bad!

2006-12-23 10:11:59 · answer #6 · answered by yeah 1 · 0 1

first you have to spell rid correct

2006-12-23 10:10:26 · answer #7 · answered by Anonymous · 0 0

fedest.com, questions and answers