This is the question - "Please outline evidence of a user serviced approach to service delivery." It is for a Systems Engineer job working with windoes 2003 servers
2006-12-23 06:17:17 · 10 answers · asked by Batman_cant_fly 2 in Business & Finance ➔ Careers & Employment
Agree with last chap.
2006-12-23 06:20:21 · answer #1 · answered by half asleep 6 · 0⤊ 0⤋
The want you to detail any experience (evidence) where you have for example enhanced or fixed an issue with the systems, where the benefit has impacted the delivery of a service within the company.
For example:
1) CompanyXXX required to migrate the email servers from Unix to Windows (Exchange) due to issues on the spam scanning tool. This was required to be done within two non working days to not impact BAU (business as usual). My responsibility was to ensure we hit the deadline with the result that was expected, a full migration with no issues, to avoid impact on the operations of the business.
Any migration work will do, any kind of task performed that has a deadline too, as service delivery may well be among your own company, non neccessary regarded to the end customers.
2006-12-23 06:24:21 · answer #2 · answered by Amitmit 1 · 3⤊ 0⤋
That is a badly worded question. It means you're suppsed to be intimidated by not understanding their jargon. I'd be tempted just to write "This question needs context clarification for me to answer accurately."
Sometimes I've had these types of questions and the employer is actually looking for people who will ask "What the heck are you talking about?". Other employers actually think it's a great questions to separate the men from the boys. If the employer thinks this is a "men from the boys" type of question they're arrogant jerks and you don't want to work with them. Seriously.
2006-12-23 06:26:42 · answer #3 · answered by KC 4 · 1⤊ 0⤋
Just basically asks you to define what a "user serviced approach" means.
2006-12-23 06:19:49 · answer #4 · answered by martin h 6 · 1⤊ 0⤋
I think they're asking you to give an example of where you've prioritised work depending on importance of downtime/money. How have you evaluated which work had to be done first and therefore which user had to be worked on first. Does the job have a Helpdesk element to it?
2006-12-23 06:26:43 · answer #5 · answered by flyingconfused 5 · 0⤊ 0⤋
user serviced approaches to service delivery include stuff like ATM's etc,
2006-12-23 06:27:11 · answer #6 · answered by onukpa 3 · 1⤊ 0⤋
user serviced service delivery evidence outline..
what a bunch of crap !!!!!
2006-12-23 06:23:09 · answer #7 · answered by apup76 3 · 1⤊ 0⤋
Tell them to stick it, and join the army! Ha! Service...delivery..bollocks.
2006-12-23 07:22:57 · answer #8 · answered by Artyom2000 2 · 1⤊ 0⤋
I suggest you dont apply if you do not know.
2006-12-23 06:23:29 · answer #9 · answered by Anonymous · 1⤊ 0⤋
it means that if you cant answer it dont apply. mu ha ha ha!
2006-12-23 06:19:19 · answer #10 · answered by Carefree? Noway! I wish! 4 · 2⤊ 0⤋