two weeks ago I went into a company called Cricket to get a cell phone. I payed $75.00 for the phone and the first month service. I told the 3 women who were at work that I was moving back to Batobn Rouge, La so I would need a Baton Rouge number. They told me to have the number changed when I get home. I was also showed a map of the covered area...it clearly showed Baton Rouge and other parts of louisiana as covered. I got back home after driving for two days and my phone cant get service. They are telling me to drive back to CA for a refund. Im broke and pissed off. I was completely mislead. What can I do????
2006-12-22 04:18:18 · 10 answers · asked by the_one 2 in Politics & Government ➔ Law & Ethics
Try the sites below. Make sure to change the State to LA. or CA. The second site is a VERY affordable way to obtain an Attorney/Law Firm in your State, with a ton of benefits. Hope this helps you out!
2006-12-22 04:36:30 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Do you have any corporate info? You might be able to find it online. I'd go to the top if necessary-that's ridiculous! Perhaps if you raise enough of a fuss, they'll mail you the refund, but if you send your phone back, make sure you get delivery confirmation and document every single phone conversation you have with them, making sure you take names. If you're persistent, you can win this battle. Good luck.
2006-12-22 12:23:56 · answer #2 · answered by Happy Wife 4 · 0⤊ 0⤋
Assuming you purchases a phone and plan from a provider such as Verizon, Sprint, etc. go to a local store and ask to speak with manager. If that does not work contact the company directly.
2006-12-22 12:24:14 · answer #3 · answered by Anonymous · 0⤊ 0⤋
File a complaint online with the Better Business Bureau.
File a complaint with the Consumer Protection Agency.
Contact your state legislator.
Always keep a record of the person you spoke with, what was said, where it was (in person, on the phone, what?), and what if anything was promised to you and the date.
2006-12-22 12:28:25 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Look up the public utilities commission in California, probably file a complaint online.
If you know anyone who holds a political position in Cali, have them call....they jump for the lawmakers.
If not use your family attorney, or for that matter any attorney and have his secretary write one of those "You have left us with no choice but to...." letters....That got Tracfone to refund my money, comp me a free phone with 1000 free minutes, however it took months as they were not in Texas where I am but in Florida.
2006-12-22 12:27:16 · answer #5 · answered by ? 2 · 0⤊ 0⤋
quietly and calmly explain this to the first person you get at customer service, and then the supervisor, and as far as you can get in their system, then threaten to raise a stink with the BBB, the CA AGs office, the FCC, and any other set of initials you can think of...but always calmly and politely.
2006-12-22 12:21:36 · answer #6 · answered by David B 6 · 0⤊ 0⤋
Try and get the central office phone number and try to talk to management of some sort, you might get somewhere that way.
Good Luck
2006-12-22 12:21:25 · answer #7 · answered by wormee38 3 · 0⤊ 0⤋
Write a letter to the company president?
2006-12-22 12:21:05 · answer #8 · answered by Spatz Columbo 2 · 0⤊ 0⤋
Call Cricket's customer service. Calmly tell them your problem. They will probably refund your money.
2006-12-22 12:27:49 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Small claims court.
2006-12-22 12:28:31 · answer #10 · answered by Anonymous · 0⤊ 0⤋