the shop charged me for work, that was never done. a new water pump, timing belt, thermostat, reworked head, head gasket, oil seal was never installed on my car, and it was never installed. they stripped out the bottom fittings on the new raditor they installed. this is pure fraud.
2006-12-22 01:31:05 · 21 answers · asked by kphillips8603 1 in Cars & Transportation ➔ Maintenance & Repairs
Contact the Better Business Bureau or take to a government official or even the police. Go to the media about this crook.
2006-12-22 01:41:03 · answer #1 · answered by ? 7 · 0⤊ 0⤋
If you paid by credit card, call your cc company and they can freeze the payment. If you paid by check, put a stop payment on it, if it hasn't cleared your bank. Send a registered letter, return receipt requested to the manager- even though you've talked to him, written is better than verbal and you'll have a record of your complaints, and the return receipt slip will be proof he received it. Keep copies of everything for a file. Next, if the shop is a franchise (like Meineke, or Goodyear) find out the corporate office and contact them. Also consider a letter to the BBB- it won't get you any help financially but will let you record your issues with a official bureau. Good luck.
2006-12-22 09:36:18 · answer #2 · answered by GEEGEE 7 · 0⤊ 0⤋
well a quick lube shop wont do the level of work you mentioned, because they arent trained to do this level of work. a regular mechanics shop will do this work,but then again theyre trained for this level of maintenance.but also if you needed this much work on the car id doubt it have run in the first place.sounds like you have gotten scammed hard.call the police,better business bureau,if its part of a chain call the head office ( they have to give you the information) and get a lawyer. when you talk to the lawyer make a copy of the repair bill for them.also dont ever surrender the original copy of the bill.
2006-12-22 20:12:58 · answer #3 · answered by yankeegray_99 5 · 0⤊ 0⤋
If it's a big shop that has multiple locations call the headquarters, if it isn't I would send a letter to the manager and tell him or her you were very disappointed with the way they handled things and that you feel you were "took". If nothing gets done, call the Better Business Bureau, I bet if you really push the issue they'll refund you for the work that wasn't done just so you are quiet about it. And I wouldn't go back to the shop for more work!
2006-12-22 09:41:06 · answer #4 · answered by Megan B 2 · 1⤊ 0⤋
well all i can say is what the hell kind of quick lube are you going to that performs all those repairs. I own 3 quick lubes and wouldnt even think of doing any of those repairs. We change oil. None of my guys are ase certified. AYou need to find a different shop. Save the oil chang efor the quick lube and the major repairs for the dealer or ase mechanic. I think you are just blowing steam up our butts. I cant believe a quick lube would do those services and if they do you are pretty stupid to let them even try.
2006-12-23 00:02:06 · answer #5 · answered by rwings8215 5 · 0⤊ 0⤋
The Better Business Bureau will help with your problem. Also, a lot of local news companies will help people in your situation out. Lots of shops try to screw people over regarding repairs, so definetly contact someone.
2006-12-22 18:03:09 · answer #6 · answered by pryncessleah23 1 · 0⤊ 0⤋
Wow. A lot of people that replied to this live in the Tampa Bay area.
Anyways.
I agree with the people who said the Better Business Bureau. And if they cheat you also, you are just an unlucky person.
2006-12-22 09:39:52 · answer #7 · answered by TheTruthHurts 3 · 0⤊ 0⤋
If it is part of a chain, contact the regional or national office.
It is a single place owned by one place - contact the Better Business Bureau (http://www.bbb.org) or a local news station (we have one called "On Your Side" that will help out locals who have been mistreated or used by businesses).
2006-12-22 09:34:27 · answer #8 · answered by chad5871 2 · 0⤊ 0⤋
Call / Email / Write the president of the franchise. The BBB is fairly useless. The CoC for your city are good starting places. If they charged you of work that wasn’t done then that is a crime, report it to the police and get a lawyer and sue them.
2006-12-22 09:42:15 · answer #9 · answered by David 5 · 1⤊ 0⤋
Better Business Bureau, your local Dept of Consumer Affairs, and the Chamber of Commerce. You can also take them to small claims court if you have have a substantiated claim and can prove they ripped you off.
2006-12-22 09:37:38 · answer #10 · answered by Anonymous · 0⤊ 0⤋