How can I contact bt home computing with regard a final bill they have sent me that was cancelled 11 09 06?

Question

I have wasted over 3 hours on the phone to BT home computing with no answer just that I am in a queue. If you talk to a person in the billing dept they tell me they cant sort this as it is a different dept and they transfer me and again I dont get answered cos I am in a queue. I have emailed and given a ref no and still no satisfaction. My answer to all this is that i am cancelling Bt phone, broadband and anything else that may derive from Bt and go to Telewest. I have been with Bt for as long as I can remember and there service has deteriated so much as to there now being no customer satisfaction

Answer 1

Try this site:

http://goliath.ecnext.com/comsite5/bin/pdinventory.pl?pdlanding=1&referid=2750&item_id=0199-2208225

Good Luck

Answer 2

I use bt and there service has gone down hill recently. The problem lies with quality of the call service staff. I had a right charmer the other day, patronising prat. I went straight to their main web site and emailed a complaint and then followed it up with a good old fashioned letter to head office. The bill was quashed and grovelling apology ensued. Good luck with telewest because they are even more incompetent than bt!