I am having problems with my Bell South business telephone bill. I have been overcharged for the last 5 months. I've spoken to 5 different customer service representatives. Each appologised, and said that they will credit my account and correct the billing mistakes but nothing ever gets done. I even have their emails and extensions nembers but they do not get back with me. I am soooo frustrated. What can I do?"
2006-12-21 06:58:07 · 5 answers · asked by Anonymous in Business & Finance ➔ Other - Business & Finance
The phone company is not afraid of the Attorney Generals office, but they are petrified of the Public Service Commission. (The PSC reviews all requested rate increase).
Write a letter to the PSC, and CC the Bell South people. Send a copy to their Chief Legal Officer as well.
I guarantee a quick and receptive response.
In the meanwhile, deduct the overbilling from your future bills.
2006-12-21 07:26:29 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Unfortunately, only God can help you, but He switched to another vendor. Bell South has the worse Customer Service in the entire phone industry.
Try this. Go on-line as see if you can find the name of the highest ranking manager possible. Then write a letter (don't get nasty, but be firm & professional as possible) to your local Better Business Bureau about this issue. Provide all the names, email addresses, etc., and send a copy to the name of the Bell South manager you found. Email a copy to each of the Customer Service/No Service Reps you talked to as well. If you don't know how their customer no-service department works on the phone, it's like this: when you call, you get the next available agent in the entire country...every call. You can call this morning and maybe get someone in the town you live in...the next call you might find yourself talking to someone in New York, or Los Angeles. So trying to talk to someone's supervisor can be interesting...even if you could reach one.
My wife has similar issues at her beauty salon and finally changed to a different vendor. The actual phone service wasn't
as good, but it did work
2006-12-21 15:11:00 · answer #2 · answered by mottthedog 6 · 0⤊ 0⤋
Write them a letter. Send it Registered Mail, Return Receipt Requested. Give them 10 working days from receipt of the letter to correct the problem and send you written confirmation.
If they fail to comply, report them to your State Attorney General.
2006-12-21 15:01:51 · answer #3 · answered by kja63 7 · 0⤊ 0⤋
Send WRITTEN letters to the CUSTOMER SERVICE CENTER (send it CERTIFIED RETURN RECEIPT).
Tell them in the letter that a cc: of this letter has gone to the Attorney General.
Send a copy of your letter to the Attorney General of the state your reside.
That should get them cooking!!
2006-12-21 15:01:03 · answer #4 · answered by DaMan 5 · 0⤊ 0⤋
Call your state attorney General and complain.
2006-12-21 15:00:14 · answer #5 · answered by stick man 6 · 0⤊ 0⤋