I shipped out packages back in november through DHL. They were supposed to be shipped ground. When I checked the tracking the next day to be sure that the shipment was on its way across the country, they were shipped already! It was next day service. The problem arose when the delivery man said he would fill out the correct forms for ground shipping and not the express shipping. When i called to let them no there was this error they said they would issue a price adjustment and everything would be ok. I wrote down all names of people i spoke with and the ref #'s. Well here we are 1 month later and the credit card charges are the next day prices. Now they say procedure was not followed correctly and they have to research this issue in order to send me a refund and it is going to take 10 days! I feel this is an error on their part and they should fedex and overnight me the refund checks (FEDEX)! (BTW they can't refund the credit card they have to send checks in the mail)
2006-12-21 03:17:09 · 3 answers · asked by Aimee A 1 in Business & Finance ➔ Corporations
I am afraid you will have to have patience , situations like those takes time so please give it some time.
2006-12-21 03:22:43 · answer #1 · answered by maria fkun 4 · 1⤊ 0⤋
please repost to let us know what occurs (in case you get the money)...mine became regular on a million/19 and that i've got that 6 weeks message. I observed as irs thrice and have been given 3 different solutions. i observed as this morning and the agent is tell me it takes 4 weeks to technique, then one extra 8 weeks to flow interior the direction of the injured companion learn. he mentioned I somewhat have now surpassed section between the processing, now i'm in section 2 the place they are investigating if the quantity calculated to refund if the main surprising quantity with the aid of injured companion. i flow to call back on thursday to work out if the respond is different returned. because of the fact the 1st answer i've got been given became that i'd desire to work out some thing 7-14 days after the three week technique, which might have made it this week or next because of the fact i became interior the "batch" that became not on time.
2016-12-11 13:38:05 · answer #2 · answered by vasim 4 · 0⤊ 0⤋
I can't stand dhl for these reasons, and I don't have an answer to your dilemma, but I do pretty much know they aren't going to FEDEX anything to you. That's the competition. They my DHL something, but not fedex or ups.
2006-12-21 03:20:51 · answer #3 · answered by Momma Jo 6 · 0⤊ 0⤋