what is the requirement / qualification for good team leader in BPO/?

Answer 1

Team Leader in a BPO is the interface between management, client and the team.

He should be able to overcome cultural/communication barriers to understand what client wants, relate the requirement to management objectives and then motivate team to achieve this in time without compromising on quality.

I have been a team leader in BPO during my career and believe me it is not easy. The three entities have completely different objectives and trying to keep all of them happy requires much more than educational skills..

Last but not the least expertise in the area of operation is a must..

Answer 2

Basic is...a degree, good marks help but not necessary.
Second is experience in BPO..having handled the work, the stress etc.
Third a cool head on firm shoulders...the ability to take stress not only your own but also the team's. There is no formal qualification for this.
Finally, a good sense of humor and the ability to persevere.
Good luck!!!
(PS: a lot of guys get into a BPO for all wrong reasons! Hope you aren't one of 'em)

Answer 3

Minimum Good graduation degree and experience in BPO industry and having fair knowledge in operations in the field.

Answer 4

a pacesetter is someone who brings out the perfect in you.He doesn't impose his idea on you yet makes u experience that the conception is yours. If ur a teamleader and ur the most smart member of ur crew, ur crew is in a gr8 danger.a large chief is acquainted with how 2 manage a crew of human beings more beneficial smart than him. as a fashion to strengthen administration skills,u could commence volunteering 4 the activities in ur church or locality.commence chatting with human beings. Ask them what they imagine about a particular subject. prepare public speaking.

Answer 5

must be graduate and should have experience of at least 2 years in a call centre