Spyware?? What should I do? Read more...?

Question

I have Trend Micro and Trend Micro hasn't detected anything. I keep doing full scans and everything. But in the tray on my desktop, it says "Your Computer Is Infected" and it says Windows has detected Spyware. But how do I get rid of it when nothing is being detected by the scan?

Please do not use big computer words when helping me because I do not know much about this kind of thing. LOL. Thanks.

Answer 1

Sounds like you still have spy ware. Problem is that no single program gets rid of all the bugs.

Download AdAware, SpyBot and Windows Defender...they are all free. Scan with all three.

Answer 2

Sorry you have a special kind of spyware infection. This is called Smitfraud. Trend Micro is great but it wont get rid of it. Follow these sites instructions for information how to get rid of it.


http://www.bleepingcomputer.com/forums/topic17258.html

Answer 3

I can give a few links that offer free virus and spyware removers...!You may be having a virus or spyware installed on your PC. Norton, AVG , Avast are free antivirus software. Ad-aware, Ewido are free spyware removers. You can download free softwares at
http://fixit.in/antivirus.html and http://fixit.in/spywareremover.html

Answer 4

That tray on your desktop IS the spyware... it is probably phishing to try and get you to buy something to fix your computer.

Make sure your TrendMicro virus definitions are completely up to date...

If it still doesn't work then download ad-aware and try that.

Answer 5

PC Helper has given you a good fix for this problem. Here is a second site that deals with SmitFraud Trojans.

http://www.internetinspiration.co.uk/roguefix.htm

Once you have the Smitfraud removed I recommend you follow the steps and use these programs. This will make sure your computer is clean of other Trojans and adware.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/...

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modulesâ€Â¦," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT.

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.

Answer 6

Turn off your 'Trend Micro" and download "yahoo toolbar" then use the new anti-spy ware. It is loaded on THEIR servers and is very powerful. I use it to sweep my computer all the time. I also use the 'free' version of Grisoft.com ---Anti-virus, and Anti-spy.
It really works !!!!!!!

Answer 7

i would keep your trend micro, i would also get adaware
www.lavasoft.com
se personal its free
get update, reboot and do a full scan
updates weekly or sometimes more often

Answer 8

go to: download.com and on the side security and spyware.