i went into my local jewelry store to purchase something for my husband for christmas. they showed me the catalogue and gave me the price. they wrote up a receipt (which i have) and i paid for it in a check. they told me the item would be in in a week.
well they called and said they had used an outdated catalogue and the actual price is 55.00 more then what they quoted me. they said they would cover 20.00 of it and that the rest would be my responsiblity. i called today and told them that i will not cover the other part beacuse it was not my fault. i already paid for the item
they told me that they would not issue a refund because it was a special order. i said to the manager that it was not my f-ing problem that they used an old catalogue. you gave me a rpice, we agreed, and i paid for it.
and he said, more or less, too bad.
am i in the wrong, or is the jeweler the wrong do-er here?
2006-12-18 07:58:47 · 5 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
That's the price they showed you and that's price you should be charged for. The negligence was on their part, not yours and therefore, they should carry the burden of shouldering the difference. It's much like buying an item in a store where the price tag shows what it's marked; they ring you up and the register shows a much higher price. The store would have to charge you the price it's marked.
2006-12-18 08:06:36 · answer #1 · answered by mpicky2 4 · 0⤊ 0⤋
As someone who had worked in retail for 7 years, you are right. It is not your responsibility for them to get the most correct catalog. In my store experience, sporting goods, we would price things at a certain price and occasionally, through no fault of our own, price it too low. If a customer was buying the item that we were losing money on, we would stick by our price. We wanted to be an honest retailer people would visit and come back again. The best way to succeed in retail business is to give customers a good deal and build a following of loyal customers.
We chose to be in business and if a mistake was made, we absorbed the difference.
In your particular case, I would report the company to the better business bureau and tell everyone your story. I have seen through personal experience that one bad buying experience is told to ten other people while a good buying experience is told to three people.
As for the item in question, you are stuck, unfortunately. I would pay the extra money, tell them how unsatisified you were with their service and never visit them again.
2006-12-18 08:09:34 · answer #2 · answered by infobrokernate 6 · 0⤊ 0⤋
You have a contract with them, the receipt backed by your deposited check. They will not win, but you might have to take them to small claims.
I would pay the difference, look the manager straight in the eye and tell him that you will be taking him to small claims for the remainder, and that he'll end up having to pay your court filing fee, which will end up costing his store more in the end, plus the possible negative publicity.
2006-12-18 08:11:16 · answer #3 · answered by boredperv 6 · 0⤊ 0⤋
I think that's poor customer service on their part. Any reputable business would just eat the difference since it was their own mistake. Good luck with it.
2006-12-18 08:02:20 · answer #4 · answered by crayolacat 2 · 0⤊ 0⤋
call your attorney generals office and explain what has happened they will take it from there
2006-12-18 08:01:57 · answer #5 · answered by Howie R 2 · 0⤊ 0⤋