at my wits end what do i do here?

Question

i have a oven that is under warrenty its only 3 yrs old so it shouldnt be broke anyway but it is.. it will just start beeping and wont stop at times and then sometimes it will work and sometimes it wont bake it will shut off.. anyway i explained this to the repair guy at sears on the phone. he came to look at it he came in my door found out that i didnt leave a credit card with my son and he shut his laptop and left never even looked at my oven it was turned of at the breaker.. so i call him he tells me he ordered a part i asked him how when he never looked at it he says mam i have been in this buss.for 20 yrs i know whats wrong just by what you told me so i give him the benn of doubt and the part comes he fixes it and guess what its beeping worse now then before so i call to complain the lady gets nasty about it and tells me that he ordered a part and guess it wasnt rite so he will be back sat to look at it again continued in add details

the part that makes me so mad isnt that the first part didnt fix it its that he didnt do his job he never looked at it to order the rite part so now i am another 3or 4 weeks with no oven and its the holidays it just ticks me off and the lady at sears on the phone acts like its nothing he didnt do anything wrong i am just over reacting to all of this what do you all think am i being silly or do i have a rite to be ticked? and what do i do about it

see what will happen is he wont be here til sat to tell me what part is needed then he will order it i will have to wait for it to come in then wait for them to fit me in again so he can come fix it...

Answer 1

the best thing you can do is o to Sears and find the manager of the maintenence dept and/or the store. tell them the situation. Sears has stores all over the country and there are all kinds of ways that they can get parts overnight. There is no reason why it should take longer than a week at most to get the part and replace it. The reason they are taking their time is because it is warranty. They are not making any money on this job. If the stove was out of warrqanty then they would be all over it trying to get you up and running because they are going to be making money on the labor and parts they need to do the job. this is a new day and ae and the service just isn't there like the good old days when people and companies cared about their customers.

Answer 2

Sometimes a situation is almost obvious to a repairman and it looks like something he has seen thousands of times over ... so he orders that part but this time it is something different because appliances can be tricky if the suspected cause turns out not to be the problem. Sears probably doesn't care about your timing really. So I think the man shouldn't be blamed for thinking he knew what it was, they should be blamed for not coming back promptly after they screwed up the first time! Personally I would mess with it myself but I am an electrician and might be able to solve it but nothing I could tell you over the phone. I say to you ... ***** as loud as you can and threaten to call the news, whatever you have to do to get them back to your house!

Answer 3

have you checked the owners manual? have you called the 1-800 # listed in it? they might be able to talk you through it over the phone. you might find out if they are having a problem with that oven over the phone. some of the newest appliances are sooo smart they don't work or tell you something is wrong. my sister bought a maytag dryer that won't run if it thinks the power is too low in her neighborhood. call another appliance repair company, even if it is a sears kenmore oven. try a small local guy, he needs your business. good luck, happy holidays.

Answer 4

First, chill and take a breath. Is the automatic cook feature ON? That is the timed bake? I did not realize that my Kenmore had the timed cook feature and I went through a big headache. Check the directions on that, I did not know that the knob was turned to timed bake.

Answer 5

I would call sears back and ask them to replace the stove or give me a refund.Ask to talk to a manager if that doesn't work ask for the number of there manager.

Answer 6

Call you local TV station. A lot of them have a "Problem Solver" reporter that goes to the business or agency to see why the consumer can't get the problem solved. they are very very effective. Let's face it who wants their business to get a negative report on TV? Very bad publicity and not good for their reputation and business.

Answer 7

You can also tell them you will report them to the Better Business Bureau and Consumer Affairs.