I had my DSL on a separate line from my houseline over the past year. Everything worked fine. This past week I cancelled the separate line and planned to connect my DSL to the houseline. The houseline was switched to be ready for DSL and I plugged everything in and it works. I did not reinstall the software or anything and I am able to get online. The problem is when the phone rings, or if someone is on a call, the DSL's Internet and DSL green lights go off and ultimately kick you off until the phone call is over, then it reconnects. I thought the filters may need to be reinstalled but when I insert the CD, it will not run, and displays Self-Registration Error: C:\WINDOWS\system32\MacroMed\Flash\Flash.ocx error message. I tried to use my laptop then to install it, but received the same message as my home desktop. Any ideas how to fix this problem without having to be on tech support for hours?
2006-12-17 12:19:36 · 5 answers · asked by Michael D 5 in Computers & Internet ➔ Internet
Put DSL filters on all phone jacks except the one your DSL modem is connected to. If that doesn't work, then call Verizon support.
2006-12-17 12:24:32 · answer #1 · answered by MarnenLK 6 · 1⤊ 0⤋
you should also have external filters on every phone in your house. If you do not have this, that is your problem. Every phone line that has a device hooked to it, including a satelite dish, a fax machine, and your DSL modem must have a filter on it. Look into this, if you do not have these filters, then contact Verizon for these, you may have to a pay for them. I hope this helps.
2006-12-17 20:25:06 · answer #2 · answered by Berg 2 · 2⤊ 0⤋
Call Verizon support.
2006-12-17 20:21:37 · answer #3 · answered by Shawn H 6 · 0⤊ 1⤋
did you follow the CD that came with the dsl?
you shouldn't have any problems with CD instructions.
2006-12-17 20:31:21 · answer #4 · answered by RENEE B 1 · 0⤊ 2⤋
call tech support maybe they didn't fix the line right (that happened to my ma)
2006-12-17 20:32:53 · answer #5 · answered by bigmommaj70 2 · 0⤊ 1⤋