Re Bt Broadband talk?

Question

Hi guys, have any of you thats on Bt and use BT broadband talk had any problems with calls meant to be free, appearing on your main landline bill? Well I have quite a lot since I signed up in April, I reported it to BT who have refunded the amounts due by altering the next bill. The fault lied with my voyager 2500 router which they replaced after admitting equipment was faulty, which also had other probs. In the end I had q2 voyagers which had same faults etc, then they sent me a home hub which cured the prob. Untill it played up and started also sending my free calls to my main bill, they then changed the hub and again it was fine for a while, until it started cutting calls out etc, now it started to send the odd call or 2 to my main bill, the odd call didn't bother me, but thecalls got more, until today I received my main bill and £24 something plus the vat appeared on my bill. Now I am disabled and cannot handle stress, but this time the kind answer I received from BT was, I

have to inform you that this is the last time BT will refund me, also accused me of using the landline on all or most of the calls Now I have 5 cordless phones connected to my hub, 2 of them are in my front room which is also my bedroom as I cannot get upstairs. So why on earth would I use my landline and be charged when I have phones connected to my hub which I pay to receive free calls? Being told if any further calls appear on my main bill again, then I will no longer receive a refund made me so angry, this is pure sillyness and if I take them to court they wont have a leg to stand on.
What do u guys make of this?

Ps I ran out of typing space on main box..

Answer 1

maybe youll write a concise question next time?

just thought id give you a chance to get 3 points back