My new computer keeps shutting down and leaving me with a blue screen of text saying problem with hardware or software instalation. I had the suppliers change every bit of hardware and check all installations, but it still kept shutting down. After the third callout I demanded a brand new CPU. They eventually obliged, now I've had my new CPU for a week and it's shut down on me 3 times already.
What could the problem be??
What should I do next??
All serious advice welcome...
2006-12-14 19:51:57 · 8 answers · asked by nathan 2 in Computers & Internet ➔ Hardware ➔ Other - Hardware
That Blue Scree is "BLUE SCREEN Of DEATH" or BSOD, Microsoft spent its 50+ years of time to swap out this problem, but.... :))
first keep track what u r installing, it could be due to any hardware or software confilict or could be due to faulty RAM. First install only basic software which u needed. No theme, no cracks, No FIREWALL, no new hardware of any type (that are'nt passing windows logo testing also). If it goes right then install one by one of those software and see if it crashing or not. If crashing after a software install or any hardware install then uninstall that s/w and h/w or Update its driver to latest version available. If all going wrong then replace ur RAM module it is most and common coz of this error.
Or see the error on blu screen "that looks like IRQ Xl3984lkj34 " and send it.
2006-12-14 20:03:42 · answer #1 · answered by iMaXX 4 · 0⤊ 0⤋
There are many reasons for a computer to shut down on it's own. The most common problem is viruses, followed by an overheating problem.
One viruse (the Asser Worm) does this exact thing, but it only effected computers running Wondows XP SP1 and below. SP2 fixed the problem.
I have had problems like this one in the past, both with viruses, and once my power supply overheated. Make sure your computer is kept in a cool place. Those desks that have a part in it for a computer is not the best place to keep it by far.
2006-12-14 19:56:41 · answer #2 · answered by Pauly 3 · 0⤊ 0⤋
Try doing a system restore since the computer is still new. If that doesn't solve the problem then take it back to the retail store that you purchased it from and explain the problem. The warranty should cover the problem.
2006-12-14 19:57:28 · answer #3 · answered by Brent 1 · 0⤊ 0⤋
If they said they found no problem, then it may be a power problem. Your power outlet may have hot and neutral reversed. Incorrectly connected power has strange effects on computers. Try it out in a diffrent room and see what happens.
2006-12-14 19:59:22 · answer #4 · answered by Anonymous · 0⤊ 0⤋
could it be something you are installing which has a virus? what are the chances of 2 computers doing the exact same thing when you use them....there's something definitely wrong
2006-12-14 19:54:19 · answer #5 · answered by Anonymous · 0⤊ 0⤋
its probably the battery or its overheating and shutting down. some computers (*cough*dell*cough*) can't push all the dust out due to bad designs and it causes them to overheat.
2006-12-14 19:54:31 · answer #6 · answered by Caitlin 5 · 0⤊ 0⤋
i would call your net provider, and if they didn't make anything better for you then i would ask for a refund and go else where for a brand new pc that WON'T crash. this happened to my friend not long ago.
2006-12-14 19:56:12 · answer #7 · answered by Anonymous · 0⤊ 0⤋
do what i did i called my network provider
2006-12-14 19:53:53 · answer #8 · answered by sil3ncioso 2 · 0⤊ 0⤋