I keep getting a pop up window telling me that hackers have complete access to my computer and that i should..

Question

visit a certain website to fix the problem.
i scan my computer with my antivirus programm (which is a very good one) and it says that i dont have viruses.
what should i do?

the site that it says that i should visit is
www.refreshxp.com

my antivirus is also antispyware and it says that there is no spyware in my computer

why should i never close the pop up windows by clicking on it?

Answer 1

You have adware/spyware in your system. Do not go to the link and download a good anti-spyware program. You are scanning using an AV and what you need is an anti-spyware. Here are some good ones you can download for free:

http://www.safer-networking.org/
Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.

http://www.lavasoftusa.com/
Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.

http://www.javacoolsoftware.com/spywareblaster.html
Great prevention tool to keep nasties from installing on your system.

http://www.javacoolsoftware.com/spywareguard.html
Works as a Spyware "Shield" to protect your computer from getting malware in the first place.

https://netfiles.uiuc.edu/ehowes/www/resource.htm
puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

http://cleanup.stevengould.org/
Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.

http://toolbar.google.com/
Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.

http://www.trillian.cc/ or http://www.miranda-im.com/
These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)

Answer 2

The message you are seeing is most likely a pop-up advertisement from a company trying to sell you their anti-virus and/or spyware. They did NOT actually take a look at your system at all and they do not even know if you already have a spyware or anti-virus installed.

Any site that has to use deceptive advertising by making pop-up Internet web pages is not a place I would want to deal with anyway. I would ignore them and simply close the window with the X in the top corner...DO NOT click on any other part of the web page! The spammers and underhanded people actually make clickable buttons that look like a Windows typical one but it takes you their site or installs something on your PC instead...As others suggest, it may even be better to just ALT-F4 the item.

I would suggest that you stick with the known products, such as Norton Antivirus. There is another spyware/virus scanner made by Panda Software which you can use to scan your PC - they used to offer a free inspection. You can try them instead if you are worried about virus.

There is also spyware removal and scanner tools (AdAware) you can download, and a pop-up blocker by Windows or Yahoo is available.

Answer 3

Is it a gray box that says "Messenger Service" at the top?


You need to go search for "disable Windows Messenger." It is not the same thing as the chat type soft ware, ie: Yahoo Messsener or AOL IM, and it is a known security risk.

Answer 4

you have a cookie that is causeing this problem all it wants to do is get you to buy theire anivirus software... clear out your history, cookie, and cache files... do a disk clean up put a check mark in all the boxes and click ok... the will take several minutes to do... then do a defrag to. speed up your computer

beter still go to www.mozilla.com and download firefox2 web browser, it is more secure than IE6/7 install it and set it up to delete all cookise and history, and private data

Answer 5

No, it is not for genuine. do on no account acquire something once you get that message. it relatively is spyware. acquire Spybot seek & ruin. it particularly is a unfastened and valid application and run a bot verify on your pc. this could do away with any spyware it relatively is on your pc and with a bit of luck do away with the annoying message.

Answer 6

You need to activate your pop-up blocker. To do this in IE-7. click on tools, pop-up blocker, turn on pop-up blocker..If you have the yahoo toolbar, that has a very good pop-up blocker that you can activate..click on the pencil icon, click toolbar options, then put a checkmark next to Pop-up blocker, and then click ok..good luck..

Answer 7

Without know what BHO is doing this to you I can't offer any help... Go to this site and download HiJack this and it will list all items running on your computer.. save the list to a text file and copy and paste it into their help forums ... they will scan your list and give you suggested fixes...
http://www.spywareinfo.com/~merijn/index.php

Answer 8

Free scan to determine a hoax:

http://www.trendmicro.com/vinfo/hoaxes/hoaxSearchResults.asp

Answer 9

That's just another pop-up like any other. Just ignore it and try to get better pop-up protection.