customer service?

Question

How come everytime you call customer service it sounds like the people are from India?

Answer 1

LOL, this always happens to me too,

I watched a documentry on 60minutes serveral years ago,
It basically explained that more and more call centres will
be moving to India due to lower labour costs.
It cost much less to employ someone from India than it does
to employ someone from North America.
They try to Train these call centre representatives to speak/sound like we do.
Although it is pretty obvious when you speak to them that they are from somewhere else.

Answer 2

It's usually because they are IN India. It's cheaper for US businesses to set up customer service centers abroad, and India is very quick to offer large cuts for US companies to open up shop there.

It's to the point that if you want American customer service, you have to go directly to a store that handles whatever problem you're having.

Answer 3

My story is from the customers side in observing what someone in customer service did: At one time after the Christmas Holiday madness I went to a Department store to check out their pants and shirt dept. While there a I noticed a really nice ski jacket on the rack. The price tag was missing and I really liked this particular one(there were no others like it there). At that point I had to go up to the customer service counter in order to find out what the price would be. It was relatively late so there was no one being serviced at the time that I arrived at the counter. At first I didn't think that anyone was there but all of a sudden a "can I help you" came out from behind this huge pile of returned clothes! When I reported that I wanted to buy this particular coat and would like a price for it the lady tried to figure out what to charge for it by looking in an indexed book of clothing items. Having sensed her frustration with regards to the mountain of garments that she had to work through I was about ready to tell her to forget about it, when she whipped around and blirted out " Honey this is your lucky night !" Next thing I knew she had put a price tag on it for $15.00 and told me that I could pay for it there. Man I was whistling all the way out of the store with a great deal and I wasn't even stealing it -so to speak ! I later saw the same jacket going for $335.00 somewhere else.

Answer 4

Most likely they are from India or you are being transferred to their call center. Cheaper pay and cheaper taxes, just wish you could understand what they are saying sometimes without having to figure every word out.

Answer 5

. . I called AMERICA ON LINE customer service and I couldn't understand his broken English . I told him this and asked to speak with someone else . He replied everyone here speaks the same because they were located in Pakistan . I felt as if AOL was ANYWHERE on line . As if I was being betrayed

Answer 6

Because of oversees outsourcing most of them are. More and more large corporations are utilizing outsourced workers nowdays because the cost of labor is so much less in other countries, such as India.

Answer 7

becausae they are
many call centers are moving to india . it has changed the life style completely in india to .... they go to work in the middle of the night to accomadate our questions


http://news.indiainfo.com/2005/01/17/1701bpopubopinion.html

Answer 8

because most businesses up and move the to India.
it cheaper. And that do not have to pay the people there as much.

Answer 9

because they are! Its cheaper to set up call centers over there and pay them cheaper than it is here.

Answer 10

And this is a problem